CertaPet

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter.

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ExpressPetCertify.com

ExpressPetCertify.com says customers can secure an emotional support animal (ESA) letter via same-day delivery without having to pay any additional fees. The website says they work with more than 300 licensed mental health professionals across every state, with a listed business address in Fort Myers Florida.

ExpressPetCertify.com also lists a phone number and email for customers to reach out to. The website claims more than 50,000 people have used their services to secure an ESA letter.

According to ExpressPetCertify.com, customers just have to follow a simple process to become approved for a letter. Pre-qualification for an ESA letter is free after taking a five-minute survey. According to the survey, letters are valid for travel on a number of airlines. After the survey, customers are asked to select an ESA letter plan and then fill out payment information.

ExpressPetCertify.com says money is refunded to customers if the letter is not approved. However, ExpressPerCertify.com says customers have the option of choosing a travel or housing ESA letter, or can opt to buy a combination package. Legitimate ESA letters are able to be used for both air travel and for landlords, which means purchasing two different letters is not necessary.

After selecting a plan, ExpressPetCertify.com says one of their licensed health professionals will review the information, and then might follow up with any additional questions before issuing a letter. After, the ESA letter will be issued for air travel and for rent. The website does not go into any details about the qualifications of the medical professionals and does not make a note that a customer in a specific state will also work with a healthcare professional in the same state.

Legitimate ESA letter services also ask customers to speak with a healthcare professional either in-person, or online, before receiving a prescription for a letter. In contrast, ExpressPetCertify.com just makes a note that the healthcare professional will merely review the questionnaire and does not specifically note the doctor will actually speak with the customer.

On another part of the website, there is a note that customers would be able to set up an appointment to actually speak with a therapist, but there is no additional information about this process or how a customer would actually schedule a time to talk. This contrasting information raises questions and suspicions about the actual procedures ExpressPetCertify.com carries out when it works with people.

Pricing plans for ExpressPetCertify.com services include a $99-dollar combination housing and travel ESA letter. This price point is seemingly too low for a legitimate ESA letter operation, as higher prices are required to pay for the work carried out by experienced and professional healthcare professionals who have the right credentials and background to actually work with customers who are interested in an ESA letter.

The website says customers will have support 24/7 and also will find their letter sent via same-day delivery. ExpressPetCertify.com does not make any reference to the duration of the letter.

Legitimate ESA letters must be renewed on a yearly basis, but there is no clause on the website that describes how long the letter is valid for or indicates to customers than an ESA letter is not just a ‘one-time purchase’ that is valid forever. Aside from offering ESA letters, the website also sells various pet-related and ESA accessories, but does not make any note that these items are not actually required as part of the ESA letter process.

A number of BBB reviews for ExpressPetCertify.com seemingly point out issues. Some customers note the letters were actually signed by a social worker, and not a PhD or psychiatrist. Others claim the website just takes people’s money without providing any sort of legitimate letter that would actually be approved by an airline or by a landlord. Attempts by some customers to try and secure a refund have been met with various issues, potentially leading some customers to try and file charges to receive their money back, according to some reviews.

The address listed on the ExpressPetCertify.com is not able to be verified, which should raise some red flags. Licensed and legitimate healthcare professionals need to work from a physical address, and the lack of concrete details about the location of the operation raises questions about the staff and personnel associated with the website.

There is also no indication the website’s email and phone number are valid, as some customer reviews point out how they have not been able to actually reach out to ExpressPetCertify.com staffers to get their questions answered or to secure a refund, even though the website does claim a money back guaranteed policy. There are very few additional details about this option for customers who are not happy with their purchase.

NSARCO.com

The National Service Animal Registry (NSARCO) claims it has a roster of customer support specialists who are able to register animals as service, emotional support animals, or therapy animals. According to the website, every specialist affiliated with the National Service Animal Registry has a comprehensive understanding of the laws and regulations that affects support and ESAs, and are able to work with customers on helping them get a sense about legal protections. National Service Animal Registry says people can speak with agents on live chat, call in, and search through a database of information in order to learn more about ESAs, therapy dogs, and service animals.

The National Service Animal Registry offers ESA registration kits in three different price points. The cheapest plan, at $54, includes free lifetime registration, inclusion in a service dog database, and free certificates, ID cards, and leash clips. The next plan, at $114, includes all of the items in the $54 plan, with the inclusion of an ESA vest, foldable information cards, and digital copies of supporting documents.

Finally, the most expensive plan, at $154, comes with a large number of foldable ESA information cards, and an ESA leash, collar, and personalized ID tag, along with all of the items seen in the first two ESA plans. The National Service Animal Registry says shipping is free on all kits at the $99 price point and above.

While the National Service Animal Registry lists a robust set of options for its ESA registration packages, there is no current approved and legitimate ESA registration database currently available, this throws the claims and premise of the entire organization in question. Rather, the proper process for an ESA letter includes speaking with a qualified mental health professional who would write a prescription for an ESA letter. The National Service Animal Registry lists no information about medical health professionals they work with and does not provide any sort of details about how customers can carry out this process. The lack of information in this realm casts a suspicious glance on the entire website.

The National Service Animal Registry says that people looking to fly with their ESAs need a letter from a licensed therapist or medical doctor, along with an ID card, and recommended ESA service vests and photo ID card for the dog. However, the National Service Animal Registry re-directs customers to an outside website to obtain “a legitimate prescription letter” for an ESA. Questions remain about the legitimacy of the outside website and the National Service Animal Registry’s relationship with them. The outside company, Chilhowee Psychological Services, has the same listed mailing address as the National Service Animal Registry. Additionally, the same staffers appear to run both companies, as the about pages feature stock photos and the same CEO. Staff biographical listings are vague, and the photo of the CEO seemingly appears doctored when compared to other similar photos on the internet. Companies that are a legitimate operation tend to have detailed biographies of employees and display different and individual photographs of select employees on the website.

Additionally, the National Service Animal Registry lists a wide variety of ESA-related options and accessories for a dog in conjunction with the registration service and information. None of the products listed are actually required, as long as a person has a valid and legitimate ESA letter. Letters advertised on the website say they last for a lifetime, but legitimate ESA letters need to be renewed on a yearly basis. Even though the National Service Animal Registry claims customer’s dogs will also be registered in the National Online Service Dog Database, no such repository for dogs currently exists yet.

The National Service Animal Registry also makes strong claims about the benefits of registration in ‘legitimizing’ an ESA letter, even though ESA registration is not currently accepted practice. Registration does not make an animal look more official, and the National Service Animal Registry has vague language about the voluntary nature of registration, even though the different package options list it as part of the options.

The National Service Animal Registry gained prominence after a local news outlet, FOX31 in Denver, studied the service as part of an investigation into ESA websites. According to the report, those who worked with the National Service Animal Registry on securing an ESA letter for a cat only spoke with one person for less than 15 minutes, and the person was not the same medical professional as the one who signed the letter. Additionally, when reporters tried to visit the physical address of the National Service Animal Registry, they allegedly just found people answering the phone with boxes of supplies and did not see any doctors or medical staff.

TouchESA.com

TouchESA.com touts itself as a leading all-in-one solution for the approval of emotional support animals (ESA). The website explains how their work has been featured in Modern Dog and Modern Cat Magazine and has already assisted more than 50,000 people with affiliated services.

According to TouchESA.com, an on-staff full-time clinical psychologist reviews all questionnaire forms for an ESA letter. Approved customers in the United States will receive their letter and other documentation via email. The website explains how an ESA letter will help customers travel with their support animals without having to pay extra fees, and secure approval to rent properties without having to pay a pet deposit.

TouchESA.com describes a three-step qualification process for an ESA letter. First, customers have the option to choose from three different payment plans, and a number of same-day delivery options, based on an individual’s budget and need. Housing and airline ESA letters cost $49 each, while both air travel and housing ESA letters can be purchased together for $30 each.

The website also offers a payment plan where customers can pay $9.99 a month for three months (a significant upcharge from the standard letter plan prices). According to TouchESA.com, the letters are written by an in-state licensed therapist and are able to be used to keep pets in ‘no pet policy’ apartments, along with waiving any per security deposits. Letters come in either a hardcopy or emailed PDF option, according to TouchESA.com. The website says the letters are compliant with the Air Carrier Access Act and the HUD Fair Housing Act as legitimate documentation for emotional support animals.

After payment is made, customers will take a free qualification test in order to see if they are eligible for an ESA letter. TouchESA.com says the exam is quick and easy to complete. Next, customers are purportedly matched with an in-state therapist who reaches out to the customer. TouchESA.com says the matches are made based on the answers given in the evaluation test. Finally, TouchESA.com asserts all information is protected by law and promises that the letters protect the recipients.

TouchESA.com is clear to note that the website does not offer any sort of medical advice, and lists a number, email address for contact, and an address in Elm Grove, WI. The website also links to several social media profiles, including Facebook, Twitter, LinkedIn, and Instagram. Blog posts about the effectiveness of dogs and cats as emotional support animals and stress relievers are listed, but posts appear to stop after late October 2018.

Despite the robust offerings on the website and a variety of ESA animal information, TouchESA.com has been the recipient of several negative reviews that casts the entire operation in a negative light. Reviewers have claimed they took customer money without actually sending over any letters or documentation in return,

Additionally, others have claimed the phone number and other contact avenues listed TouchESA.com are not active, leading to trouble with trying to get information about orders that have not actually arrived. According to other Yelp reviews, TouchESA.com has not been responsive to requests for refunds.

There are a couple of other issues with TouchESA.com that cast the business in doubt. The website claims to offer both air and apartment ESA letters, when a true ESA letter is able to be used for both situations. The low cost of the letter seems enticing, but most likely indicates the operation does not actually have a licensed medical professional who actually takes time to interview and speak with each prospective patient for qualification purposes. A legitimate operation charges enough money to ensure a high-quality medical professional can be retained.

Information about the physical address is not able to be verified, according to some reviews. There’s also questions about the actual process of working with a medical professional. A legitimate ESA letter operation will have patients speaking to a licensed healthcare professional. At TouchESA.com, one part of the website notes that a full-time licensed psychologist reviews all of the submitted questionnaires.

Elsewhere, it asserts applications are matched with a therapist based on the answers. The inconsistences in these answers seemingly raises red flags about the legitimacy of the operation. A true ESA letter service will have customers speaking with a licensed doctor and then receiving a prescription, not buying a letter.

The name of the healthcare professional should be able to be researched through the state’s Medical Board website. A search of TouchESA.com on the appropriate Medical Board website does not turn up much information, which means there is seemingly not any medical professionals associated with the website that are properly verified.

Waggy.pet

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter. 

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Americanservicepets.com

Americanservicepets.com describes itself as website that is home to one of the nation’s leading all-in-one solutions for people interested in getting their emotional support animal (ESA) properly approved and accredited. According to the website, potential customers are able to fill out a simple questionnaire in minutes and potentially receive a letter that is accepted across the nation without any prior documentation or diagnosis.
According to Americanservicepets.com, an ESA letter gives people the opportunity to save hundreds of dollars each year in pet deposits with housing or save money while flying on pet fees and additional charges – since an ESA is allowed to fly for free. The website also notes the number of ESA letter scams that currently exist, which include the promotion of extra items, requesting of extra documentation, or the issuance of fake letters that are not able to be used. 

The website says customers just have to go through a three-step process to receive an ESA letter. First, prospective ESA letter holders just have to answer a few questions about ‘emotional struggles’ in order to then come to a payment page so an ESA doctor can review the answers. Next, a medical professional purportedly reviews the answers and will make a decision to see if a customer is able to qualify for a letter. 

Americanservicepets.com says 95% of those who apply eventually get approved. Next, Americanservicepets.com will inform the customer if their letter is approved, giving people the option to print out their letter or pay for a hard copy to be sent through the mail.

There’s a few red flags here. Americanservicepets.com writes on their website how some illegitimate websites try to ask people to purchase special collars or ID cards for their ESA that are not necessary. However, the website says customers have the option to buy custom ESA cards and are able to obtain an ‘official certificate’ of ESA registration. Accessories like custom ID cards or collars are not needed for ESAs. 

All an airline or landlord needs is a legitimate letter signed by a properly certified medical professional to deem an ESA as valid. Additionally, there are no current legitimate registries for ESA animals. Any registry that says it is a legitimate clearinghouse is lying. Americanservicepets.com also claims that a purchase will enter pets into the ‘American Service Pets Sweepstakes’ – a competition that does not exist. The above should raise questions about the entire operation found on Americanservicepets.com. 

Additional problems are seen when it comes to pricing. The basic and standard packages offer ESA letters for housing or travel, while the Deluxe ESA Starter Kit offers letters for both housing and travel, alongside a ‘platinum membership.’ Legitimate ESA letters can be used for both travel and housing. Services that offer separate letters, or a package for one that covers both, are offering a service that does not exist, potentially leading to the creation of letters that would not be accepted. 

On Americanservicepets.com, medical professionals contracted by the website allegedly review answers customers give and then render a decision about if the letter should be approved. However, the website does not go into detail about if the customers are actually going to speak with the medical professional. A legitimate ESA letter only comes about after a person speaks with a qualified medical professional via teleconference or in person. The lack of details on Americanservicepets.com about the approval process, and the background of the contracted medical professionals, should raise questions. All letters must be signed by a medical professional in the same state a person lives in, and Americanservicepets.com does not offer details about the location of their ‘ESA doctors.’
While the website does list a phone number, email, and address – there’s still a few questions. A search of the snail mail address does not bring up a listing for American Service Pets. The lack of transparency surrounding the physical address could be problematic in regard to the services offered since medical professionals need a legitimate physical address to work from. Sometimes, ESA letter providers who have a physical address that can’t be confirmed are actually working with doctors who are outside of the United States who are not properly licensed to work with those seeking an ESA letter for their pet. 

Claims about a replacement guarantee for an ESA letter are listed on Americanservicepets.com. There is no further details about this guarantee, as legitimate ESA letter providers often issue a refund if a person is not approved or if a letter is not accepted by a landlord or airline for some reason. Additionally, real ESA letters are not issued on a ‘prescription’ basis, and must be applied for each year before the last one expires.

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TherapyPet.Org

TherapyPet.Org describes itself as a website that helps people quickly determine if they are able to qualify for an emotional support animal (ESA), and then aids customers in securing the proper documentation for their animals – all to avoid airline fees and excessive housing deposits for apartment rentals. 

The website says ESA letters help pet owners have access to a support animal that can provide happiness, emotional stability, and support while being able to travel almost anywhere its owner can. In particular, according to TherapyPet.Org, ESAs can help people feel more confident, sleep better, rest better, and serve as an effective way to combat the effects of PTSD, depression, and anxiety. 

TherapyPet.Org describes a five-step process for letters. First, prospective customers are asked to take a five-minute questionnaire to see if they are able to qualify. After choosing the type of letter needed, TherapyPet.Org says customers will then be contacted by a licensed therapist via chat so they can determine the details and the need for the letter. If approved, the website says the letter will be mailed out within three days if a customer selects expedited shipping.

TherapyPet.Org says letters do contain the license number of the therapist so customers are able to legitimize the letter by researching the therapist and their identification number. TherapyPet.Org has a plethora of information on its website about spotting ‘fake’ websites and fraudulent ESA letter services. However, the website has several red flags of its own that raise questions about services that are offered.

TherapyPet.Org is registered in the Bahamas, which is a red flag since the service is purportedly to help customers in the United States secure an ESA letter for their animals. 

The website registration is also suspect since the website does not list a physical address for the company. This is a point of concern since a legitimate ESA letter service needs a physical address for medical personnel and licensed physicians to work out of. The lack of a physical address raises questions about the website’s claims of working with properly accredited and licensed personnel. 

TherapyPet.Org does not list any additional details about the medical staff or personnel they have to review letters. Legitimate ESA letter websites offer extensive details about staff so customers can feel at ease that they are working with medical professionals who are legitimate. ESA letter websites that are shy about details sometimes work with doctors that are outside the United States and are not properly licensed for American ESA letters. 

The website also does not offer any information about asking for specific pet information before a letter decision can be made. ESA letters that are valid are required to have information about a pet and its role in emotional therapy. TherapyPet.Org’s claims of ‘bypassing breed and size restrictions’ should be a cause for concern, since airlines do change policies that restrict certain types of dogs from flying. 

A legitimate ESA website does not make promises about bypassing restrictions and will be very clear about current housing and airline policies while making sure to get specific details about your pet for the ESA letter. 

According to BBB customer reviews, many people have struggled to actually get letters after paying TherapyPet.Org. Several write how they have been waiting for weeks after paying for a letter, and that the website did not work to try and solve their complaints. 

Others say the website automatically charges payments without warning, forcing customers to have to file credit card disputes in an effort to try and recover the money. One customer, according to a BBB review, was able to dispute a charge from TherapyPet.Org and block them, but the website purportedly switched to a different merchant ID and continued to bill monthly and yearly renewals. 

Some customers also report difficulties in calling or following up with TherapyPet.Org after complaining, writing how they just get pushed to a voicemail or are told repeated promises that seem to not come true. A legitimate ESA letter website often swiftly follows up with customers and is responsive to messages, phone calls, and emails.

Other customers say TherapyPet.Org has an automated system so it is almost impossible to actually speak with a live person while calling in. One customer said their letter came from a medical professional that was in a different state. 

Legitimate ESA letters are required to be issued by a licensed medical professional who resides in the same state as the customer is living in. TherapyPet.Org does not make any notes that letters are actually being issued by doctors in the same state as their customers – something a legitimate ESA letter website would be sure to make clear. 


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MMJDoctorOnline.com/ESA

At first glance, MMJDoctorOnline.com/ESA appears to be a medical marijuana website, but it also has a spinoff service called ‘ESA Doctor Online’ that appears to try and route customers to an ESA letter service. 

According to the website, the service gives customers the ability to purchase pet ESA letters online. Customers are asked to complete an online exam to give medical professionals more details about their medical condition, pets, and reasons for wanting an ESA letter. Next, MMJDoctorOnline.com/ESA says a licensed medical professional will review the answers. If approved, the customer will then receive an ESA letter in the mail.

According to MMJDoctorOnline.com/ESA, an ESA letter gives people the opportunity to rent apartments without having to pay pet deposit fees. It also helps people travel with their ESA without having to worry about being removed from flights or forced to pay additional travel fees. The website says its ESA letter service starts from $99 per year for either a housing or travel letter. 

MMJDoctorOnline.com/ESA says each service gives customers an ESA letter valid for one year. Customers who purchase the ‘combo’ plan for $149 each year can receive both an ESA travel and housing letter alongside an ESA ID card for their pet. MMJDoctorOnline.com/ESA says this combo option is the most popular package for customers.

On the website, MMJDoctorOnline.com/ESA writes how doctors are licensed in California, are compliant with HIPPA, and adhere to the Board of California guidelines. Licensed ESA doctors are available to evaluate letters on a 24-hour basis, according to the website. 

MMJDoctorOnline.com/ESA says the application process will take just a few minutes and answers will be reviewed by the medical professional on a tablet or video conference, if requested. MMJDoctorOnline.com/ESA says customers do not have to pay the letter fee unless they are approved for an ESA, and customers are able to verify the letter by calling the phone number on the letterhead to get in contact with the prescribing physician. Customers who are interested in renewing their letter for an additional year are eligible for a discounted rate from MMJDoctorOnline.com/ESA. 

There’s a few red flags when looking at the various services and options seen on MMJDoctorOnline.com/ESA. For example, the website notes how medical professionals are licensed in California – but claims they are able to offer ESA letters in all 50 states. ESA letters must be signed by a licensed medical professional that’s in the same state a customer is looking to live in with their dog. 

The website does not have any notes that there are medical professionals who are properly licensed in other states besides California. Additionally, ESA letters are not offered in a ‘prescription’ format, like MMJDoctorOnline.com/ESA claims to offer. ESA letters are valid for one year but are not offered on a prescription basis. 

The lack of a physical mailing address on the MMJDoctorOnline.com/ESA raises questions about the medical professionals the website claims to offer. Legitimate ESA sites offering valid letters must have a verified physical address to give licensed medical professionals a place to work legally. 

Additionally, customers have noted how calls to MMJDoctorOnline.com/ESA go unanswered and are automatically sent to an answering machine. Most legitimate ESA letter services staff their phone lines with enough support agents to speak with customers who have questions or concerns. 

MMJDoctorOnline.com/ESA has extensive information about why people should consider an ESA, but does not have a lot of other content about the structure or format of the business. The website does not go into detail about the medical professionals and does not state customers will be able to actually speak with them. 

A valid ESA letter must come after an interview by a medical professional who determines if the ESA would be the right course of action. The lack of actual doctor contact raises questions about MMJDoctorOnline.com/ESA, especially since there is no listed proof the medical professional actually takes the time to review the answers a customer submits as part of the initial test. 

MMJDoctorOnline.com/ESA also does not make any references to an ESA letter being guaranteed for usage, or about the possibility of receiving a refund if an airline or landlord decides not to approve the letter. To the contrary, legitimate ESA letter websites often guarantee their letters to the point where refunds are issued if they are not accepted for any reason. 

Customer reviews about MMJDoctorOnline.com/ESA suggest the website does not use properly accredited medical professionals. Others have had trouble working with the website on getting answers for their issues. All of the above issues, coupled with negative customer reviews about MMJDoctorOnline.com/ESA, raise questions about the legitimacy of the entire operation. 


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USDogRegistry.com

According to the website of USDogRegistry.com, they can help dog owners register their service dog, emotional support animal (ESA), or therapy dog online. USDogRegistry.com writes how an emotional support animal can offer a wide variety of benefits to people, including peace of mind, a sense of purpose, stress relief, a boost in self-esteem, and the ability to live and travel with an owner for free.  

USDogRegistry.com says registration for dogs in a national database can occur after the completion of three steps. 

Step one includes the customization of a support ‘kit’ that can include extra tags, dog ID cards, and other resources. Customers are asked to just provide names for the pet so items can be printed. Next, customers receive a prompt to provide information for shipping. USDogRegistry.com promises all items will be received within seven business days after shipment. 

According to USDogRegistry.com, the ID cards and tags are high-quality items for animals. Dogs will be placed on the US Animal Registry for their entire lifetime, USDogRegistry.com says. Additionally, USDogRegistry.com promises customers they can receive a certified and signed ESA doctor’s letter via email within 24 hours. The website says this type of document allows working service dogs to be taken on airplanes and allowed into apartments without extra fees, restrictions, or additional pet deposits. 

Under USDogRegistry.com, ESA letters are separated into two different categories. An ESA travel letter, which allows emotional support dogs to travel on airplanes with their owner, costs $49, while a housing letter, which waves fees and other pet deposits for ESAs, costs $49. Customers can opt to purchase both letters for $69. USDogRegistry.com says each letter will come after an online evaluation by a properly licensed medical practitioner. They will make a decision to approve or deny a request for an ESA letter. 

USDogRegistry.com promises letters will arrive within one business day after being signed and approved.  The website says licensed medical professionals are available in all 50 states and will also include major travel forms for different airlines with the ESA travel letter. 

Despite the wide range of promises made on USDogRegistry.com, there are a few red flags that bring the website into question. USDogRegistry.com promises dog owners that their animals will be registered in the US Animal Registry. 

Right now, there is no legitimate ESA, service dog, or therapy dog database that exists. The ‘US Animal Registry’ is not a legitimate registry. 

Legitimate ESA letters are valid for use in apartments and on airplanes, and there is no reason to purchase two separate letters for travel and housing. There is also not any need for dog owners to purchase ID cards or special collars for their ESAs. All an ESA dog needs to be legitimate is for its owner to have a signed letter by a proper medical professional. 

Additionally, several reviews for USDogRegistry.com on the BBB’s website suggest the website is making false promises and offering illegitimate services. Several customers have written about excessive charges after going through the paperwork and registration process, while receiving documentation that is not legitimate in return. One complaint said the fake paperwork led to fines and a misdemeanor charge.  

Other customers have written USDogRegistry.com does not respond to requests for a refund, especially when items that were purportedly shipped never arrived. Still, others explain how they only received some items after making a purchase and did not receive any additional correspondence from USDogRegistry.com about the other items. 

There is no phone number or email on the USDogRegistry.com website for customers to respond too. The lack of a physical address also raises red flags, since doctors who are properly licensed and accredited to work with customers seeking documentation for an ESA need a physical address to work from. Customers on the BBB’s website also made notes about the lack of contact options for USDogRegistry.com. 

USDogRegistry.com does not provide any sort of background information about the medical professionals they have on staff and does not note about their locations. ESA letters need to be written and signed by a doctor in the same state that a customer with an ESA is seeking to live in. 

USDogRegistry.com does not have any clause on their website that says customers will receive a letter from a medical professional in the right location or offer any details about the specific type of medical professional that will actually sign the letters. 

The website also lacks information about the process a customer would go through if they are interested in an ESA letter. Customers need to be interviewed online or in-person by a medical professional, who then would issue a letter prescription if they approve the request.

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