ExpressPetCertify.com says customers can secure an emotional support animal (ESA) letter via same-day delivery without having to pay any additional fees. The website says they work with more than 300 licensed mental health professionals across every state, with a listed business address in Fort Myers Florida.
ExpressPetCertify.com also lists a phone number and email for customers to reach out to. The website claims more than 50,000 people have used their services to secure an ESA letter.
According to ExpressPetCertify.com, customers just have to follow a simple process to become approved for a letter. Pre-qualification for an ESA letter is free after taking a five-minute survey. According to the survey, letters are valid for travel on a number of airlines. After the survey, customers are asked to select an ESA letter plan and then fill out payment information.
ExpressPetCertify.com says money is refunded to customers if the letter is not approved. However, ExpressPerCertify.com says customers have the option of choosing a travel or housing ESA letter, or can opt to buy a combination package. Legitimate ESA letters are able to be used for both air travel and for landlords, which means purchasing two different letters is not necessary.
After selecting a plan, ExpressPetCertify.com says one of their licensed health professionals will review the information, and then might follow up with any additional questions before issuing a letter. After, the ESA letter will be issued for air travel and for rent. The website does not go into any details about the qualifications of the medical professionals and does not make a note that a customer in a specific state will also work with a healthcare professional in the same state.
Legitimate ESA letter services also ask customers to speak with a healthcare professional either in-person, or online, before receiving a prescription for a letter. In contrast, ExpressPetCertify.com just makes a note that the healthcare professional will merely review the questionnaire and does not specifically note the doctor will actually speak with the customer.
On another part of the website, there is a note that customers would be able to set up an appointment to actually speak with a therapist, but there is no additional information about this process or how a customer would actually schedule a time to talk. This contrasting information raises questions and suspicions about the actual procedures ExpressPetCertify.com carries out when it works with people.
Pricing plans for ExpressPetCertify.com services include a $99-dollar combination housing and travel ESA letter. This price point is seemingly too low for a legitimate ESA letter operation, as higher prices are required to pay for the work carried out by experienced and professional healthcare professionals who have the right credentials and background to actually work with customers who are interested in an ESA letter.
The website says customers will have support 24/7 and also will find their letter sent via same-day delivery. ExpressPetCertify.com does not make any reference to the duration of the letter.
Legitimate ESA letters must be renewed on a yearly basis, but there is no clause on the website that describes how long the letter is valid for or indicates to customers than an ESA letter is not just a ‘one-time purchase’ that is valid forever. Aside from offering ESA letters, the website also sells various pet-related and ESA accessories, but does not make any note that these items are not actually required as part of the ESA letter process.
A number of BBB reviews for ExpressPetCertify.com seemingly point out issues. Some customers note the letters were actually signed by a social worker, and not a PhD or psychiatrist. Others claim the website just takes people’s money without providing any sort of legitimate letter that would actually be approved by an airline or by a landlord. Attempts by some customers to try and secure a refund have been met with various issues, potentially leading some customers to try and file charges to receive their money back, according to some reviews.
The address listed on the ExpressPetCertify.com is not able to be verified, which should raise some red flags. Licensed and legitimate healthcare professionals need to work from a physical address, and the lack of concrete details about the location of the operation raises questions about the staff and personnel associated with the website.
There is also no indication the website’s email and phone number are valid, as some customer reviews point out how they have not been able to actually reach out to ExpressPetCertify.com staffers to get their questions answered or to secure a refund, even though the website does claim a money back guaranteed policy. There are very few additional details about this option for customers who are not happy with their purchase.