ESARegistration.org says it offers registration for emotional support animals (ESA). The website claims the benefits of registration include the ability to fly with your ESA and live in pet-free housing with the same animal. ESARegistration.org explains how people with depression and mental health issues, who have autism or Asperger’s, who suffer from PTSD, and veterans of the military utilize the ESA registry.
According to ESARegistration.org, they have teamed up with a variety of mental health professionals to help with all issues related to ESAs, and to provide ESA letters so people can travel and live with their animals.
Aside from the ability to purportedly register an ESA, the website offers a number of related supplies, including an ESA VIP Kit. This kit comes with a registration listing, free IDs for life, an ESA vest with free embroidery, and access to mini IDs and a paperless certificate. The price of this package is $149.00, while the ‘Ultimate’ kit is listed at $69.95. The latter kit just comes with IDs, registration listing, a harness, and a downloadable ESA certificate once payment is made. The cheapest package, listed for $54.95, comes with one ID, registration listing, and a paperless certificate.
The website has an extensive FAQ section and other information, but a quick search reveals a number of issues about the entire operation. There is no listing on the website for an address, phone number, or email contact for the company, which casts the site’s legitimacy in doubt. Additionally, there is no current ESA registration platform in the United States that is recognized as legitimate – making the offerings from ESARegistration.org to register pets as seemingly not valid.
While the website does discuss a network of mental health professionals, it does not provide any details about who they are or that a customer would be able to speak with one while getting an ESA letter. Speaking with a qualified healthcare professional is an integral part of the ESA letter approval, process, and healthcare professionals are required to share their contact information and credentials when necessary, ESARegistration.org makes no references for the qualifications of their team of healthcare professionals, or that a customer would be able to get in contact with one if needed.
Additionally, ESARegistration.org does not make any offer on their website for a physical certificate. Instead, it asks customers to pay an extra $75 dollars if a landlord calls for a ‘reasonable accommodation form.’ This process is not the correct method for an ESA letter, as a legitimate letter will be valid for both a landlord and for an airline. Additional documentation is not required.
A number of BBB reviews cast a negative light on ESARegistration.org. Customers have received letters that do not correspond with the state they live in. ESA letters for renters are required to be from a licensed healthcare professional from the same state. An out-of-state letter is illegitimate, despite any other information that ESARegistration.org might try to pass on.
Other reviews assert the doctors that are signing the letter are actually not legitimate, and that no airline or landlord would ever accept a letter from ESARegistration.org. Orders that have been successfully made, according to some consumers, have faced significant delays in shipping and processing that far exceed the promises made on the website. Products like the IDs have been said to be poor quality, with bad printing and poor photography that makes it very difficult to see a dog’s face.
Attempts to speak with customer service agents from ESARegistration.org have been a challenge according to some, who write about an unprofessional nature and attempts to blame the customer for errors and mistakes with products from ESARegistration.org. The website does provide details about a return policy for certain products, but does not appear to offer an ironclad money-back guarantee for unsatisfied customers.
Rather, the website asserts it is just able to replace issued ESA certificates, and not actually replace the items. The vague customer return and satisfaction policy suggest ESARegistration.org is interested in just trying to collect money without any intention of providing a legitimate product.
Other customers write about attempts by ESARegistration.org to convince people that they are an official and recognized ESA registration platform, even though one does not currently exist that is legitimate.
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