PrescribeMyPet.com welcomes customers with a promise that their simple process will help people qualify for an emotional support animal (ESA) in a quick manner. The website says it is a leading provider of ESA prescriptions and official documentation so people can live with their pet anywhere, not have to pay any more security deposits or pet rents, fly with their pet in an airplane cabin, and not have to fork over money for airline fees.
According to the website, letters are available for same-day rush shipping options, and the choice of receiving an emailed PDF letter 24/7. PrescribeMyPet.com also promises free 24/7 ESA verification and registration. However, there is no currently approved ESA letter registration database, making the options that PrescribeMyPet.com describes as not a valid business offering. Additionally, ESA letters can be verified without having to go back to the issuing company. The medical professionals who sign a legitimate ESA letter are required to include their contact information if any questions do arise.
PrescribeMyPet.com describes a short process for obtaining an ESA letter. First, customers are asked to fill out an online questionnaire to share information about their pet and needs for an ESA. Next, customers are purportedly contacted by a mental health professional who then will review the questionnaire. If approved, the letter will be sent by email, according to PrescribeMyPet.com. The website does not provide any information about the credentials of the healthcare professional. All ESA letter prescriptions must be made by a healthcare professional that is licensed in the same state the customer is living in.
PrescribeMyPet.com says it is the work of a group of animal lovers that are trying to increase awareness about the Fair Housing Act and attempts to help connect people with the right healthcare professionals. The website does not have any references about staff experience, especially in the healthcare sector.
Prices for an ESA letter, according to PrescribeMyPet.com are $90 for a housing and travel letter. The website argues they remain one of the cheapest ESA letter providers. While a cheap ESA letter can seem enticing, legitimate ESA letter operations often charge more money in order to hire and pay experienced and qualified medical professionals to review questionnaires and actually speak with patients who are interested in an ESA letter. As a result, websites that advertise low prices for services related with ESAs should be seen as suspicious, since it casts the quality of the medical professionals used into doubt.
PrescribeMyPet.com does not have any information about a physical address or email. The only way to contact staff is through a contact form. A phone number is listed, but reviews have said it just goes to voicemail, which suggests the operation is lightly staffed, or not really managed by anyone at all.
The lack of a physical address and phone number should be regarded as extremely suspicious, as it casts doubt about the location of the ‘team’ behind the website and the legitimacy of the operation – especially as they claim they provide ESA letters “written by psychologists.” ESA letters need to be signed by a medical professional in the same state that the customer lives in, and one signed by a professional in a different state will not be seen as valid. A physical location is necessary to offer valid ESA letters since licensed medical professionals need a location to work from.
The fact that PrescribeMyPet.com offers travel and housing ESA letters should cause customers to view them as an illegitimate operation. True ESA letters are adequate for both travel and housing, and there is no need to get one of each letter in order to travel with an ESA and not have to pay any additional fees. Websites and operations that try and force customers to purchase two separate letters should be seen as businesses who are just trying to extract extra money from customers without providing a legitimate service.
Additionally, questions remain about the strategy seen at PrescribeMyPet.com for actually helping customers receive ESA letters. With a legitimate ESA service, customers pay for a consultation with a properly licensed doctor who then will issue a prescription for a letter if they approve a patient. Consultations are done via video-chat or in person, and the healthcare professional’s information should be clearly displayed on the website.
Hiding the identity of a professional might been regarded as carrying out an unlicensed practice. PrescribeMyPet.com’s process of having customers purchase an ESA digital letter does not seem to match up with the approved and legitimate process of first securing an ESA letter perscription after speaking with a healthcare professional.