According to the website of USDogRegistry.com, they can help dog owners register their service dog, emotional support animal (ESA), or therapy dog online. USDogRegistry.com writes how an emotional support animal can offer a wide variety of benefits to people, including peace of mind, a sense of purpose, stress relief, a boost in self-esteem, and the ability to live and travel with an owner for free.
USDogRegistry.com says registration for dogs in a national database can occur after the completion of three steps.
Step one includes the customization of a support ‘kit’ that can include extra tags, dog ID cards, and other resources. Customers are asked to just provide names for the pet so items can be printed. Next, customers receive a prompt to provide information for shipping. USDogRegistry.com promises all items will be received within seven business days after shipment.
According to USDogRegistry.com, the ID cards and tags are high-quality items for animals. Dogs will be placed on the US Animal Registry for their entire lifetime, USDogRegistry.com says. Additionally, USDogRegistry.com promises customers they can receive a certified and signed ESA doctor’s letter via email within 24 hours. The website says this type of document allows working service dogs to be taken on airplanes and allowed into apartments without extra fees, restrictions, or additional pet deposits.
Under USDogRegistry.com, ESA letters are separated into two different categories. An ESA travel letter, which allows emotional support dogs to travel on airplanes with their owner, costs $49, while a housing letter, which waves fees and other pet deposits for ESAs, costs $49. Customers can opt to purchase both letters for $69. USDogRegistry.com says each letter will come after an online evaluation by a properly licensed medical practitioner. They will make a decision to approve or deny a request for an ESA letter.
USDogRegistry.com promises letters will arrive within one business day after being signed and approved. The website says licensed medical professionals are available in all 50 states and will also include major travel forms for different airlines with the ESA travel letter.
Despite the wide range of promises made on USDogRegistry.com, there are a few red flags that bring the website into question. USDogRegistry.com promises dog owners that their animals will be registered in the US Animal Registry.
Right now, there is no legitimate ESA, service dog, or therapy dog database that exists. The ‘US Animal Registry’ is not a legitimate registry.
Legitimate ESA letters are valid for use in apartments and on airplanes, and there is no reason to purchase two separate letters for travel and housing. There is also not any need for dog owners to purchase ID cards or special collars for their ESAs. All an ESA dog needs to be legitimate is for its owner to have a signed letter by a proper medical professional.
Additionally, several reviews for USDogRegistry.com on the BBB’s website suggest the website is making false promises and offering illegitimate services. Several customers have written about excessive charges after going through the paperwork and registration process, while receiving documentation that is not legitimate in return. One complaint said the fake paperwork led to fines and a misdemeanor charge.
Other customers have written USDogRegistry.com does not respond to requests for a refund, especially when items that were purportedly shipped never arrived. Still, others explain how they only received some items after making a purchase and did not receive any additional correspondence from USDogRegistry.com about the other items.
There is no phone number or email on the USDogRegistry.com website for customers to respond too. The lack of a physical address also raises red flags, since doctors who are properly licensed and accredited to work with customers seeking documentation for an ESA need a physical address to work from. Customers on the BBB’s website also made notes about the lack of contact options for USDogRegistry.com.
USDogRegistry.com does not provide any sort of background information about the medical professionals they have on staff and does not note about their locations. ESA letters need to be written and signed by a doctor in the same state that a customer with an ESA is seeking to live in.
USDogRegistry.com does not have any clause on their website that says customers will receive a letter from a medical professional in the right location or offer any details about the specific type of medical professional that will actually sign the letters.
The website also lacks information about the process a customer would go through if they are interested in an ESA letter. Customers need to be interviewed online or in-person by a medical professional, who then would issue a letter prescription if they approve the request.