Esacare.com

 

Esacare.com describes itself as a website that helps customers acquire a certified emotional support animal (ESA) letter. Here is an in-depth review of what the website offers and what you can expect when you engage their services to obtain an ESA letter. You can physically visit them on 347 5th Ave Suite 1402-112, New York, NY 10016, Monday – Saturday: 10 AM – 6 PM or engage them through their number +1 833 976 0637. You can also book an appointment through their website. 

Esacare.com points out the many benefits you can look forward to as an ESA owner if you have a valid and up-to-date ESA letter. With proper documentation, you will be able to live where you choose, even in properties that have a no-pet policy. Additionally, by law, the landlord cannot ask you to pay a little extra on your rent for your pet accommodation. Your ESA letter is all the documentation your landlord will need. They cannot ask you to disclose any details of the mental disability. You need an emotional support animal. All these rights are enshrined in the Fair Housing Act (FHA.)
Again, Esacare.com describes the benefits of having an ESA letter when traveling by air with your animal. Your emotional support animal can stay in the airplane cabin with you, at no extra cost for the accommodation, following the Air Carrier Access Act (ACAA.)

The website offers several service packages from which you can choose one that best suits your needs and budget. A full package covers an online consultation with a physician, 2 ESA letters for travel and housing, unlimited access to customer support, including any phone verifications needed, and lastly, a discounted renewal price for when your ESA letter expires. The basic plan covers an online consultation with a licensed mental health professional and one ESA letter for housing or travel, as you will choose.
It is also worth noting that the price quoted on the website for the various packages are quite budget-friendly. A comparison with similar websites reveals that Esacare.com offers some of ESA letters’ best prices.

Esacare.com also emphasizes that all their doctors, therapists, and other mental health professionals are real and licensed. It goes ahead to provide its permit number, as issued by the Medical Board of California. The clinic also lists its physical address. This does a lot to lend credence to it being a genuine website for providing ESA letters in a niche that has sadly been infiltrated by unscrupulous players who promise but do not deliver ESA letters.

Still on the apparent legitimacy of Esacare.com is the fact that the site makes no claims about helping to add your ESA to a registry. This is one of the easiest tests to establish whether or not a website is legitimate, in that there is no registry or database for emotional support animals. Any website that claims to help with listing your animal in such a registry is fake. Esacare.com maintains that its service stops at issuing valid ESA letters.

The design and layout of the website are quite simple and responsive. You should have no difficulty navigating the website, whether you are looking through their various pages, finding specific information, or booking your appointment with one of their licensed medicals. Esacare.com is designed to deliver the best user experience. This highly intuitive and responsive design ensures that you will not spend any more than a few minutes filling out your information and booking an appointment.

The very process itself is also quite simple. Esacare.com promises to get you an ESA letter in 3 steps. All you have to do is choose your plan and pay for it. The website guarantees that its payment gateways are secure. You need not worry about the security of your credit card details and other information you fill for the payment processing. Next is filling out the provided questionnaire and booking your appointment with a doctor. The drop-down menus make this step much easier and less time-consuming. Lastly, speak to a licensed mental health professional. The website promises same-day delivery of your ESA letter in your email once it is signed. Everything is done seamlessly online, which is a great time saver.

On the website are some encouraging and positive reviews from clients who have used Esacare.com’s ESA letter service. There is no better testament to what you can expect than reviews from clients for all the positive highlights that the website may make about itself. A search online returned no complaints about the website being fake or clients complaining of poor customer service, delays, or other such issues. It would seem that Esacare.com is the real deal, and some legitimate previous clients will say as much. It certainly makes me ready to start with the process, with the confidence that yours will be as positive an experience as the experiences described by previous clients.

EZCare Clinic

About The Clinic

EZCare Clinic is a walk-in clinic that offers services to help patients with sexual dysfunction, ADHD, and other ailments. One of their key services is offering an Emotional Support Animal (ESA) letter. You can avail of their  ESA services online by clicking on Book an Appointment.  You can contact the team at (415) 966-0848 San Francisco, CA. They are readily available to answer any queries via email: team@ezcareclinic.com. 

Ezcareclinic.com outlines some of the key benefits of having the letter, such as;

  • You do not pay extra for your pet on the flight.
  • The ESA dog can sit with you on the flight instead of staying with other pets.
  • The landlord cannot; charge extra for the pet, demand a pet deposit, access your medical records, or reject you because you have an ESA pet.
  • You can stay with your pet in the hostel.

Ezcareclinic.com claims to have affordable prices for its customers. On their site, they encourage customers to tell them if they have heard of a better deal than what they have. In summary, they do price matching, but they insist that they do that with legitimate service providers only. Another key thing to note is that they purport to give your money back if you do not qualify to get the ESA letter. 

They denote some of the qualifying conditions on their websites. The conditions are;

  • Eating disorders
  • Suicidal thoughts
  • Post-traumatic disorder (PTSD)
  • Bipolar disorder
  • Depression

The site denotes that many other disorders may qualify, and you should not hesitate to book an appointment.

Ezcareclinic.com also says it offers other pets’ letters, not only dogs. The site claims that you can get an ESA letter for no extra charge. It is stressed that not everyone can have a dog for emotional support as others prefer a cat or even a parrot. The site insists that the letter’s purpose is to help people with mental problems necessitate talking to a qualified doctor.

One of the key things cited on the site repeatedly is legitimacy. They warn the customers of illegitimate sites that you may find in numerous advertisements. There are scams on the internet, and you may get a fake ESA letter.

The Issue Of Legitimacy

There are no red flags on the site, and there is no reason to think that ezcareclinic.com is illegitimate. The first factor to back this claim is that they warn about illegitimacy. The website further proves its legitimacy by outlining that it has qualified doctors who have a medical board license.

Ezcareclinic.com show a sample of their letter. It shows that they are transparent and do not have anything to hide. The letter includes the medical license board number and the contact details at the bottom.

Something that is comforting is that ezcareclinic.com shares its location and contact details. Customers who have reviewed the site state that they can confirm the site’s legitimacy. The customers also state they conversed with a doctor before being issued the letter.

Customer Care Service

The customer care service is excellent. They have a live chat, where for any inquiry you may have, you will get an answer within minutes. You can also call the customer service team or send an email. The customers also attest to this and claim that the customer service team were polite, easy to work with, and friendly.

Reviews

Ezcareclinic.com has got awesome reviews from the customers. All customers claim that the service was satisfactory and legitimate. The key services they enjoy are;

  • Speaking to a caring and listening doctor
  • Having an excellent customer care
  • Quick delivery of the ESA letter (within minutes)
  • The legitimacy of the EZCare Clinic

We can also learn from the patients that you can communicate with the doctor using the FaceTime App. We can also gather from the reviews that the doctors are professional and engage with them quite well. Dr. Stacie Daniels is the doctor who seems to be getting numerous positive reviews from the patients.

On the refund of money, many reviews state that their money is refunded. In cases where the patients have complained of non-refund of the money, the EZCare Clinic team have replied to the review, offering a solution to the case and apologizing for any inconvenience caused. 

Key Takeaway

The only verdict drawn from this review is that EZCare Clinic is a provider you can trust to obtain an ESA letter. Getting an ESA letter that is legitimate can be hard as many people fall for scams, but ezcareclinic.com has proven to be an exception.

Ezcareclinic.com offers legitimacy and excellent customer care service, excellent interactions with the doctors, and delivery of the letters in good time. Their reviews from the patients confirm all these things. 

There are no red flags from the site; everything is supposed to be, and the information they provide is accurate. If you want an ESA letter, we can confidently direct you to ezcareclinic.com.

Mango Clinic

About The Clinic

Mango Clinic Service is an esteemed health entity whose impressive medical services extend to registration for emotional support animals (ESA). This entity empathizes with the fact that you need to be at your best no matter where you are, and if you need your pet at your side to make you feel well, Mango Clinic comes in handy to help you. They help you to effortlessly and flawlessly acquire your ESA letter so you can bring along your little friend wherever and whenever you want. Mango clinic helps your bid to acquire an ESA letter in the following ways:

Availability and Accessibility

Mango clinic ESA services are within your reach if you are in Florida and neighboring areas. You can physically visit them on 434 SW 12Th Ave #205, Miami, 33130 between 10 am and 6 pm and between 8 am and 4.30 pm on Saturdays or engage them through their number (888) 578-6704. You can also book an appointment through their impressively user-interactive website, https://mangoclinic.com/appointments/, or write them an email at appointmentsinfo@mangoclinic.com, and they will respond accordingly.

Affordability

Mango Clinic is arguably one of Florida’s most affordable health services providers. They offer several ESA packages that you can choose from according to your pockets’ depth. Even better, their prices are negotiable; if you have valid claims of better deals elsewhere, they will always come down to meet your budget. Their packages are as follows:

  • Emotional Support Animal Letter full package; this includes a consultation with a professional licensed MD plus all the relevant documentation with one year support at the cost of $ 189.
  • ESA basic package includes an appointment with a professional mental health specialist, the ESA letter, and online and phone customer support and verifications at $ 149.
  • ESA renewal package; includes everything covered in the basic package plus any additional documentation that you may need, such as housing forms and airline forms, among others. It costs about $ 99.

These packages are quite affordable and even better; the clinic allows you to use your most convenient payment plan to clear your fees. They stress that money does not have to be why you do not live a happy life on account of missing your ESA letter. 

 

They Help you Reap the Full Benefits

According to Mango clinic, ESA registration comes along with outstanding benefits that include the following:

  • It ensures you travel anxiety-free with your precious emotional support animal.
  • With some airlines, your pet gets a free ticket to keep you happy.
  • You get to share your seat with your pet when traveling.
  • You do not have to pay a pet deposit when you rent a house.
  • Your landlord will not bother you about your emotional support animal.
  • It is valid for up to one year.

This clinic further expounds on how an ESA letter helps individuals with any form of mental disorder that may require animal support. It covers individuals with the following disorders:

  • Mood disorders
  • Depression
  • Anorexia, bulimia, and other eating disorders
  • Separation anxiety, social anxiety disorder, and other types of anxiety
  • Stress
  • Sleep-related disorders
  • Post-Traumatic Stress Disorder (PTSD)

Their team of professionals works with the relevant health agencies to ensure to promptly receive your ESA letter so you can go about your businesses without a hitch. You can happily live and travel with your support animal at your own convenience. Your Mango clinic-issued ESA letter covers a wide variety of pets, some of which include dogs, cats, pigs, rabbits, guinea reptiles, exotic pets such as iguanas, pot-bellied pigs, chinchillas, birds, monkeys, or ferrets.

 

CertaPet

 

About the Site

First on our CertaPet review is, of course, the site’s offerings. CertaPet’s self-description of its services says that it offers clients a free Emotional Support Animal (ESA) assessment to get information about potential qualifications for an ESA letter. 

The site goes ahead to list the many benefits of having an ESA. These include helping people with various emotional and mental issues sleep better, boost self-esteem and confidence, and reduce their anxiety. All this, to improve the quality of life of the ESA owner.

According to the site, it helps its clients to get approved and legitimate ESA letters, with which the ESA owner can

  1. Avoid pet and animal restrictions imposed by landlords.
  2. Avoid additional unfair fees when renting a place to live and when traveling.
  3. Have a hassle-free time when traveling as their ESA can get on the plane with them.

The Process

According to CertaPet, clients need only follow a 3-step process, as highlighted below, to receive an ESA letter from the site.

Step # 1: Fill out the online questionnaire provided

Step #2: Talk to a therapist

Step # 3: Get assessed and qualify for an ESA letter.

CertaPet states that your ESA letter will be shipped out to you within 48 hours if you qualify.

Pricing

CertaPet is upfront with its pricing. The site will cost you $ 149.99 to get either a housing or travel letter. On the other hand, a combined package will cost you just under $ 200.

Questions about the Website

There aren’t that many CertaPet.com reviews online and more customer reviews. That said, here is a compilation of some of the questions raised about the website.

  • CertaPet speaks of itself as a telehealth platform that connects clients with a licensed medical health professional (LMHP.) Of course, this is a requirement of the legitimate ESA Letter process.  However, it doesn’t indicate whether this assessment will be in person or via teleconference.
  • A great ESA letter website details how a customer will communicate with the licensed medical professional and what to expect from this exchange. It helps a customer be better prepared for the session.
  • The site also doesn’t list the location and qualifications, or professional background of these medical professionals. This is crucial information as no trained medical professional can sign off on an ESA letter.
  • The mental health professional assessing eligibility for and signing off on an ESA letter must be licensed. Said professional must also be from the same state as the ESA owner seeking the letter.
  • CertaPet doesn’t list how customers can reach out to them with any issues or questions. There is no listed physical address on the website. While there is an email address listed and a phone number, the website does not indicate that a responsive customer support team operates either channel. Other CertaPet reviews have not shared insights on whether or not the website responds to issues raised by its customers.
  • Lack of a physical address always raises many questions about the legitimacy of any entity. CertaPet.com reviews have narrowed down on this lack of a verifiable physical address as a possible red flag about the website.

Bottom Line

According to our CertaPet review, the site does come across as more legitimate than many others out there. However, as highlighted, there are still some big questions that you cannot afford to ignore.

 

ExpressPetCertify.com

 

The Need for ESA Letters

Even before we go into our express pet certify review, let’s start with the all-important question; why is it necessary to have an ESA letter?

With an ESA letter, you can do the following.
Travel by plane with your ESA in your passenger cabin without having to pay any additional fee as provided for under the Air Carrier Access Act (ACCA.)

Rent any house or apartment of your choosing regardless of any pet policy they may have without having to pay an additional fee. You will enjoy all the provisions and protections of the Fair Housing Act (FHA).

Express Pet Certify claims to offer these ESA letters. Here is an in-depth expresspetcertify.com review highlight what to expect and what to look out for.

About the Site

In addition to describing itself as a portal specializing in ESA letters and supplies for service animals, Express Pet Certify goes ahead to claim that, to date, it has issued over 50,000 ESA letters.

The Process of Getting your ESA Letter

According to Express Pet Certify, you can get your ESA letter in 3 steps.

Qualify for an ESA letter by filling out an online questionnaire.
Choose a plan, selecting which type of ESA letter you would like and whether it is for single or multiple animals. You then proceed to fill out your payment details.

Has your questionnaire reviewed by a mental health professional for approval? The site mentions that the mental health professional may choose to reach out for a follow-up.

Express Pet Certify states that once approved. You will receive your letter on the same day.

Pricing

According to the site, you can get the following:

  • $99 for a housing and travel ESA letter combo
  • 2 ESA letters for the price of 1 if you have more than one ESA
  • $79 for the extras and accessories for your ESA, including an ESA ID card, collar, and vest. Bear in mind that there are no items that your ESA will actually need

A Closer Look

As always, the devil is in the details. In our pet certify express review, we will take a close look at these details. Our highlights of what you may miss include the following details.

  1. While the website lists a phone number and a physical location, neither of these details can be verified.
  2. Express Pet Certify makes mention of having licensed mental health professionals. This is good, except for the fact that it doesn’t explicitly say anything about speaking to the professional as part of your assessment for the ESA letter. The site says that the mental health professional reviews customers applications and they may “follow up,”
  3. The website gives a blanket statement about their mental health professionals being licensed. It does not go into detail about the specific qualifications of these doctors. Additionally, the site makes no note about these mental health professionals working with customers in the state in which they are licensed as is required.

What Others are Saying

There are many express pets certify reviews from customers who have turned to the site for their ESA letter. Unfortunately, all the customer reviews are very negative. Looking through all the expresspetcertify reviews only, no one seems to have something positive to say about the site and their service.

Here is the gist of the customer reviews of Express Pet Certify
Some customers noticed that the letters were signed by a social worker and not a mental health professional, as stated on the site. This alone makes the issued letter not legitimate.

Some customers have unsuccessfully tried to secure a refund, even though the site says that it offers a full refund if not approved for an ESA letter. Some have even gone ahead to file charges against the site owners to secure this refund.

 

OSFRD

About ESA Letters

A person with the proper and valid documentation for their ESA enjoys legal protections where they live and when they need to travel. You can live in a building with a no-pet policy and fly with your ESA in your airplane cabin without having to pay any extra fees. All this is per the protections provided under the Fair Housing Act (FHA) and the Air Carrier Access Act (ACCA.)

A valid ESA letter is written and signed by a licensed mental health professional. Officialservicedogregistry.com claims to be among the most reputable ESA service providers, serving ESA owners both in the USA and Canada.

About The Clinic

Officialservicedogregistry.com says that it is in the business of issuing ESA letters and registering service dogs, ESAs, and therapy dogs. It also says that it offers registration look-up services. Lastly, the site sells ESA vests and custom name tags.

According to the site, these custom dog ID badges and cards give a sense of legitimacy to ESAs and make it easier to live and travel with your ESA.

OfficialServiceDogRegistry.com suggests that landlords and business owners sometimes request to see specific types of registration paperwork and other identification beyond a simple letter.

Key Objections

There is currently no legitimate registry for ESAs, or therapy dogs officialservicedog.com flagship service is. This registration for different types of animals, something that calls into question its legitimacy. Legitimate ESA sites only help clients to get their ESA prescription letters and don’t do animal registration.

Officialservicedogregistry.com doesn’t mention the qualifications of the mental health professionals involved in the ESA letter assessment.

The site doesn’t have any address listed in addition to any other identifying information about the organization. Where does it operate from? Legitimate sites have a verifiable physical address.
While the site lists a phone number, there isn’t an active support team to man it. Dialing the phone number goes straight to voicemail.

For its ESA letter service, the site makes no mention of how, if at all, customers will get to speak to a licensed mental health professional. Speaking to an LMHP is a crucial step in the assessment for an ESA letter.

The site re-routes customers to another site on which their card is charged. Customers have said that any attempt to contact and complain to officialservicedogregistry.com about this re-routing is not addressed.

The site contains some information, which is, at best, inaccurate. The site says that with the ESA letters they issue, you will only need to give the airline a 24-hour advance notice. In reality, ESA owners should provide an advance notice of at least 48 hours to the airline to avoid last-minute surprises and any issues that may come up.

Reviews

There is no shortage of online reviews for officialservicedogregistry.com. Among the most common complaints are:

  • Customers have complained that the site sends the wrong order. Several customers had come out to say they got a dog vest and other items when, in fact, they ordered something completely different.
  • Those who have received exactly what they ordered complain of the vest and other accessories being of low quality.
  • No one is pleased with the fact that that officialservicedogregistry.com re-directs you to another site where your credit card is charged. Customers have had no luck securing a refund from the site. One too many clients have had to abandon their refund claims or trying to return the items delivered because the process is so drawn-out, and those acting on behalf of the site are very rude.

 

Waggy.pet

About the Clinic

Waggy.pet is a website that allows customers to carry out a free emotional support animal (ESA) assessment to get information for letters. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and uninterruptedly live life.

Process To Get Your ESA Letter

According to Waggy.pet, customers have to follow a three-step process to receive an ESA letter.

Step 1:

Fill out an online questionnaire

Step 2:

Talk to a therapist

Step 3:

Qualify for an ESA Letter

If you qualify, your approved ESA letter will be shipped out within 24-hours.

Pricing

According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Objections

  • There’s not a lot of information on Waggy. Pet and this should raise some questions about the website.
  • There’s no indication on the website that a customer will speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process.
  • There’s a lack of information about pricing for ESA letters.
  • All the website says that the licensed therapist will list their license number and credentials on the letter. But it lacks qualification information, work locations, phone number, and email address. And how customers get in contact with the medical professional and verify credentials.?
  • Waggy.pet allows selecting different services and letters for “travel or housing situations.” It should raise questions because there’s no need to purchase two letters for different situations.
  • Customers who visited Waggy.pet cannot reach out to the company with questions or any issues.
  • The lack of contact information and a physical address sometimes signifies that a company is not working with legitimate and licensed medical professionals.  
  • Excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.

Take Away

  • The lack of information about the work background and location of the medical professionals should suspects their legitimacy.
  • People must receive a letter from a medical professional of the same state where they are living.
  • An ESA letter signed by an out-of-state doctor will not accept as valid.
  • Letters with a low price should seem suspect because real ESA letter websites will charge enough to pay for the work by legitimate medical professionals who speak with prospective ESA letter holders.
  • On the website, there’s no mention the therapist takes time to reach out to the customer before taking “the necessary steps to construct a letter.” it is a required part of the ESA letter process, and not doing so renders an ESA letter illegitimate.
  • All of the above factors should raise questions and concerns about Waggy. Pet and the purported services they claim to offer customers seeking an ESA letter.

ESA Co.

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter.

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Americanservicepets.com

Americanservicepets.com describes itself as website that is home to one of the nation’s leading all-in-one solutions for people interested in getting their emotional support animal (ESA) properly approved and accredited. According to the website, potential customers are able to fill out a simple questionnaire in minutes and potentially receive a letter that is accepted across the nation without any prior documentation or diagnosis.
According to Americanservicepets.com, an ESA letter gives people the opportunity to save hundreds of dollars each year in pet deposits with housing or save money while flying on pet fees and additional charges – since an ESA is allowed to fly for free. The website also notes the number of ESA letter scams that currently exist, which include the promotion of extra items, requesting of extra documentation, or the issuance of fake letters that are not able to be used. 

The website says customers just have to go through a three-step process to receive an ESA letter. First, prospective ESA letter holders just have to answer a few questions about ‘emotional struggles’ in order to then come to a payment page so an ESA doctor can review the answers. Next, a medical professional purportedly reviews the answers and will make a decision to see if a customer is able to qualify for a letter. 

Americanservicepets.com says 95% of those who apply eventually get approved. Next, Americanservicepets.com will inform the customer if their letter is approved, giving people the option to print out their letter or pay for a hard copy to be sent through the mail.

There’s a few red flags here. Americanservicepets.com writes on their website how some illegitimate websites try to ask people to purchase special collars or ID cards for their ESA that are not necessary. However, the website says customers have the option to buy custom ESA cards and are able to obtain an ‘official certificate’ of ESA registration. Accessories like custom ID cards or collars are not needed for ESAs. 

All an airline or landlord needs is a legitimate letter signed by a properly certified medical professional to deem an ESA as valid. Additionally, there are no current legitimate registries for ESA animals. Any registry that says it is a legitimate clearinghouse is lying. Americanservicepets.com also claims that a purchase will enter pets into the ‘American Service Pets Sweepstakes’ – a competition that does not exist. The above should raise questions about the entire operation found on Americanservicepets.com. 

Additional problems are seen when it comes to pricing. The basic and standard packages offer ESA letters for housing or travel, while the Deluxe ESA Starter Kit offers letters for both housing and travel, alongside a ‘platinum membership.’ Legitimate ESA letters can be used for both travel and housing. Services that offer separate letters, or a package for one that covers both, are offering a service that does not exist, potentially leading to the creation of letters that would not be accepted. 

On Americanservicepets.com, medical professionals contracted by the website allegedly review answers customers give and then render a decision about if the letter should be approved. However, the website does not go into detail about if the customers are actually going to speak with the medical professional. A legitimate ESA letter only comes about after a person speaks with a qualified medical professional via teleconference or in person. The lack of details on Americanservicepets.com about the approval process, and the background of the contracted medical professionals, should raise questions. All letters must be signed by a medical professional in the same state a person lives in, and Americanservicepets.com does not offer details about the location of their ‘ESA doctors.’
While the website does list a phone number, email, and address – there’s still a few questions. A search of the snail mail address does not bring up a listing for American Service Pets. The lack of transparency surrounding the physical address could be problematic in regard to the services offered since medical professionals need a legitimate physical address to work from. Sometimes, ESA letter providers who have a physical address that can’t be confirmed are actually working with doctors who are outside of the United States who are not properly licensed to work with those seeking an ESA letter for their pet. 

Claims about a replacement guarantee for an ESA letter are listed on Americanservicepets.com. There is no further details about this guarantee, as legitimate ESA letter providers often issue a refund if a person is not approved or if a letter is not accepted by a landlord or airline for some reason. Additionally, real ESA letters are not issued on a ‘prescription’ basis, and must be applied for each year before the last one expires.

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GetESA.com

GetESA.com describes itself as an ESA letter pricing website that allows customers to receive an instant digital copy and a shipped hard copy of an ESA letter for an animal. According to the website, customers just have to fill out an online exam, wait as a doctor reviews the answers in the questionnaire, and if approved, wait to receive a digital and hard copy ESA letter. 

According to GetESA.com, an ESA letters allows people to take their emotional support animal onto flights without having to pay fees and into apartment rental situations without having to pay an additional deposit or other special fee. The website says people who suffer from anxiety, autism, ADHD, depression, panic attacks, social phobias, and PTSD, might be able to qualify for an ESA. 

GetESA.com lists a number of reasons why customers should select their service. They claim to price match with other ESA letter services, claim they are open seven days a week, offer medical board-licensed physicians, are compliant with HIPPA and ASA, issue plastic photo ID cards of pets that are of high-quality, and claim that the evaluation process is free if a customer is not approved for a letter. 

The website offers three different letter packages. An ESA housing or travel letter costs $99 and will expire within 12 months of approval. Customers also have the opportunity to purchase the ‘combo plan’ that includes both Housing and Travel letters, alongside an ESA ID Card, for $149. The pricing structure on GetESA.com should raise some questions. Legitimate ESA letters can be used by pet owners for airline travel and for housing. Two letters are not necessary. 

Additionally, ESA letters are not offered on a subscription basis, as GetESA.com suggests. The low price of GetESA.com’s letters might seem enticing as compared to other options, but a low price often suggests a service might not be legitimate. Real ESA letter providers have prices that reflect the existence of a dedicated support staff and a roster of licensed medical professionals who are accredited and qualified to work with potential customers. 

They expire in a year, and pet owners need to get approved for another ESA letter if they still wish to maintain some of the benefits and advantages of an ESA. A legitimate ESA letter is all a pet owner needs to provide to an airline or landlord. Any extra IDs or special collars are not needed. The fact that GetESA.com offers an ID card lumped in with letters in the ‘combo’ package should raise several red flags, since it seems like they are trying to overcharge for services that do not exist (two separate letters) or are unnecessary (animal ID card for ESAs). 

Additionally, GetESA.com just has a phone number and email listed under the contact page, alongside a form for people to fill out. The lack of a physical address should raise red flags since licensed medical professionals need a legitimate address to work from. Sometimes, ESA providers who are not willing to share details about medical professionals on staff, or a physical address, are working with doctors who are outside the United States and who are not properly qualified to work with American customers interested in an ESA letter.

GetESA.com says customers are just required to fill out the online exam and then wait for their answers to be reviewed by a doctor. This process raises questions because a real ESA letter is valid only if a person actually spoke with a licensed physician in-person or over video conference. 

GetESA.com does not say on its website if people will actually have a chance to speak with a licensed physician. The website also does not provide any additional details about the medical professionals it claims to have on staff to work with customers. 

Real ESA letters need to be issued by a professional in the same state a person is living in, and GetESA.com does not have any notes about the location or expertise of its purported medical professionals. A lack of information suggests the usage of unlicensed or even deceased medical professionals. 

There is also no indication on the website about the contents or the level of detail in the letters. Real ESA letters need to have information about the person and their pet, and must have enough detail so the physician can be verified and contacted if needed. The lack of transparency on GetESA.com about the exact contents of their letter should raise red flags, since letters that are incomplete or have the wrong information can be refused by an airline or landlord and even get a person in trouble for trying to claim that a pet is an ESA without any sort of proof. 


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