CertaPet

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter.

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ExpressPetCertify.com

ExpressPetCertify.com says customers can secure an emotional support animal (ESA) letter via same-day delivery without having to pay any additional fees. The website says they work with more than 300 licensed mental health professionals across every state, with a listed business address in Fort Myers Florida.

ExpressPetCertify.com also lists a phone number and email for customers to reach out to. The website claims more than 50,000 people have used their services to secure an ESA letter.

According to ExpressPetCertify.com, customers just have to follow a simple process to become approved for a letter. Pre-qualification for an ESA letter is free after taking a five-minute survey. According to the survey, letters are valid for travel on a number of airlines. After the survey, customers are asked to select an ESA letter plan and then fill out payment information.

ExpressPetCertify.com says money is refunded to customers if the letter is not approved. However, ExpressPerCertify.com says customers have the option of choosing a travel or housing ESA letter, or can opt to buy a combination package. Legitimate ESA letters are able to be used for both air travel and for landlords, which means purchasing two different letters is not necessary.

After selecting a plan, ExpressPetCertify.com says one of their licensed health professionals will review the information, and then might follow up with any additional questions before issuing a letter. After, the ESA letter will be issued for air travel and for rent. The website does not go into any details about the qualifications of the medical professionals and does not make a note that a customer in a specific state will also work with a healthcare professional in the same state.

Legitimate ESA letter services also ask customers to speak with a healthcare professional either in-person, or online, before receiving a prescription for a letter. In contrast, ExpressPetCertify.com just makes a note that the healthcare professional will merely review the questionnaire and does not specifically note the doctor will actually speak with the customer.

On another part of the website, there is a note that customers would be able to set up an appointment to actually speak with a therapist, but there is no additional information about this process or how a customer would actually schedule a time to talk. This contrasting information raises questions and suspicions about the actual procedures ExpressPetCertify.com carries out when it works with people.

Pricing plans for ExpressPetCertify.com services include a $99-dollar combination housing and travel ESA letter. This price point is seemingly too low for a legitimate ESA letter operation, as higher prices are required to pay for the work carried out by experienced and professional healthcare professionals who have the right credentials and background to actually work with customers who are interested in an ESA letter.

The website says customers will have support 24/7 and also will find their letter sent via same-day delivery. ExpressPetCertify.com does not make any reference to the duration of the letter.

Legitimate ESA letters must be renewed on a yearly basis, but there is no clause on the website that describes how long the letter is valid for or indicates to customers than an ESA letter is not just a ‘one-time purchase’ that is valid forever. Aside from offering ESA letters, the website also sells various pet-related and ESA accessories, but does not make any note that these items are not actually required as part of the ESA letter process.

A number of BBB reviews for ExpressPetCertify.com seemingly point out issues. Some customers note the letters were actually signed by a social worker, and not a PhD or psychiatrist. Others claim the website just takes people’s money without providing any sort of legitimate letter that would actually be approved by an airline or by a landlord. Attempts by some customers to try and secure a refund have been met with various issues, potentially leading some customers to try and file charges to receive their money back, according to some reviews.

The address listed on the ExpressPetCertify.com is not able to be verified, which should raise some red flags. Licensed and legitimate healthcare professionals need to work from a physical address, and the lack of concrete details about the location of the operation raises questions about the staff and personnel associated with the website.

There is also no indication the website’s email and phone number are valid, as some customer reviews point out how they have not been able to actually reach out to ExpressPetCertify.com staffers to get their questions answered or to secure a refund, even though the website does claim a money back guaranteed policy. There are very few additional details about this option for customers who are not happy with their purchase.

ESADoctors.Com

ESADoctors.com describes itself as a website where customers can receive the proper documentation to travel with their animal after receiving an ESA (emotional support animal) travel letter. The website notes that ESAs can be a blessing to people who are looking to heal since they are able to provide a lot of love and support to people who suffer from anxiety disorders, autism, stress, PTSD, insomnia, and ADD, along with a host of other ailments.

ESADoctors.com says they have a mission to help people to receive limited in-person consultations with licensed mental health professionals through the website. ESADoctors.com
claims they are not a medical clinic or provider, and just use technology to try and connect people with professionals who then can craft a recommendation letter. ESADoctors.com also claims they offer information to help people protect their animal from pet travel fees, housing discrimination, and security deposits for apartments that are not allowed.

According to the ESADoctors.com website, customers just have to follow three different steps in order to get connected with a support team and a licensed mental health professional. First, people are asked to fill out a short online form called ‘ESA QUESTIONNAIRE’ that takes about 10-15 minutes to complete. The form helps healthcare professionals get a feel for a patient and their reasons for requesting an ESA, according to ESADoctors.com.

Next, customers are asked to make a payment on the website before getting connected to a healthcare professional. ESADoctors.com says a team of licensed medical professionals review all answers and a letter will be mailed out within 2-5 days if a person does qualify for an ESA. The website says letters can be used for travel by air, apartment rentals, and other housing situations, based on the type of package a person orders from ESADoctors.com.

Pricing plans on ESADoctors.com vary. The cheapest Travel Plan costs $149 and comes with a 1-year ESA travel letter and the option to renew annually at a full price. For $10 more, customers can purchase the Housing Plan that offers an ESA housing letter for a year.

The most expensive plan, at $189 gives customers both letters and a discounted fee for a yearly renewal. ESADoctors.com says this package is the most popular option on the website. Despite the claims made by ESADoctors.com, a legitimate ESA letter is able to be used for airlines and for landlords if a person is looking to rent. There is no need to have separate ESA housing and travel letters.

According to BBB reviews, some customers who have tried to use ESADoctors.com have run into issues with getting the website to refund money. One says they had to pay the package fee and an expedition fee to have a healthcare professional sign off on the letter. They were not able to reach out to the company in order to receive a refund and have personal information scrubbed off company servers.

Other customers write about issues with the legitimacy of the letters and explain how they did not get all the documentation that was promised by ESADoctors.com after purchasing a package, while others say ESADoctors.com just took their money and did not actually provide any services. Some customers who did receive a letter write about how the item allegedly did not have the correct information and lacked a letterhead and information about the person’s diagnosis. When customers tried to contact the healthcare professional to ask for an update, they were told to specifically reach out to ESADoctors.com in order to solve the issue.

ESADoctors.com does not provide any details about direct contact information, hours of operation, and address on its website. Healthcare professionals need a permanent address to work from, and the lack of one for ESADoctors.com seemingly casts doubt into the services they claim to provide. The lack of contact information is poignant, especially considering ESADoctors.com claims they have representatives standing by to take customer questions if needed.

Additionally, one part of the website notes how customers will be placed in touch with a medical professional, while another says the same professionals will just see if customers are qualified after reading the questionnaire. The inconsistent information should be seen as suspicious, especially based on the claims ESADoctors.com makes.

ESADoctors.com does not make any references to actually speaking with a medical professional about securing an ESA letter. It just references the online questionnaire as a tool the doctors seemingly look over. However, a legitimate ESA letter operation asks customers to actually speak with a healthcare professional so they can assess medical condition and claims for an ESA to determine qualification status. Legitimate operations often ask customers to use Telehealth or a similar video streaming service to correspond with healthcare professionals.

NSARCO.com

The National Service Animal Registry (NSARCO) claims it has a roster of customer support specialists who are able to register animals as service, emotional support animals, or therapy animals. According to the website, every specialist affiliated with the National Service Animal Registry has a comprehensive understanding of the laws and regulations that affects support and ESAs, and are able to work with customers on helping them get a sense about legal protections. National Service Animal Registry says people can speak with agents on live chat, call in, and search through a database of information in order to learn more about ESAs, therapy dogs, and service animals.

The National Service Animal Registry offers ESA registration kits in three different price points. The cheapest plan, at $54, includes free lifetime registration, inclusion in a service dog database, and free certificates, ID cards, and leash clips. The next plan, at $114, includes all of the items in the $54 plan, with the inclusion of an ESA vest, foldable information cards, and digital copies of supporting documents.

Finally, the most expensive plan, at $154, comes with a large number of foldable ESA information cards, and an ESA leash, collar, and personalized ID tag, along with all of the items seen in the first two ESA plans. The National Service Animal Registry says shipping is free on all kits at the $99 price point and above.

While the National Service Animal Registry lists a robust set of options for its ESA registration packages, there is no current approved and legitimate ESA registration database currently available, this throws the claims and premise of the entire organization in question. Rather, the proper process for an ESA letter includes speaking with a qualified mental health professional who would write a prescription for an ESA letter. The National Service Animal Registry lists no information about medical health professionals they work with and does not provide any sort of details about how customers can carry out this process. The lack of information in this realm casts a suspicious glance on the entire website.

The National Service Animal Registry says that people looking to fly with their ESAs need a letter from a licensed therapist or medical doctor, along with an ID card, and recommended ESA service vests and photo ID card for the dog. However, the National Service Animal Registry re-directs customers to an outside website to obtain “a legitimate prescription letter” for an ESA. Questions remain about the legitimacy of the outside website and the National Service Animal Registry’s relationship with them. The outside company, Chilhowee Psychological Services, has the same listed mailing address as the National Service Animal Registry. Additionally, the same staffers appear to run both companies, as the about pages feature stock photos and the same CEO. Staff biographical listings are vague, and the photo of the CEO seemingly appears doctored when compared to other similar photos on the internet. Companies that are a legitimate operation tend to have detailed biographies of employees and display different and individual photographs of select employees on the website.

Additionally, the National Service Animal Registry lists a wide variety of ESA-related options and accessories for a dog in conjunction with the registration service and information. None of the products listed are actually required, as long as a person has a valid and legitimate ESA letter. Letters advertised on the website say they last for a lifetime, but legitimate ESA letters need to be renewed on a yearly basis. Even though the National Service Animal Registry claims customer’s dogs will also be registered in the National Online Service Dog Database, no such repository for dogs currently exists yet.

The National Service Animal Registry also makes strong claims about the benefits of registration in ‘legitimizing’ an ESA letter, even though ESA registration is not currently accepted practice. Registration does not make an animal look more official, and the National Service Animal Registry has vague language about the voluntary nature of registration, even though the different package options list it as part of the options.

The National Service Animal Registry gained prominence after a local news outlet, FOX31 in Denver, studied the service as part of an investigation into ESA websites. According to the report, those who worked with the National Service Animal Registry on securing an ESA letter for a cat only spoke with one person for less than 15 minutes, and the person was not the same medical professional as the one who signed the letter. Additionally, when reporters tried to visit the physical address of the National Service Animal Registry, they allegedly just found people answering the phone with boxes of supplies and did not see any doctors or medical staff.

PrescribeMyPet.com

PrescribeMyPet.com welcomes customers with a promise that their simple process will help people qualify for an emotional support animal (ESA) in a quick manner. The website says it is a leading provider of ESA prescriptions and official documentation so people can live with their pet anywhere, not have to pay any more security deposits or pet rents, fly with their pet in an airplane cabin, and not have to fork over money for airline fees.
According to the website, letters are available for same-day rush shipping options, and the choice of receiving an emailed PDF letter 24/7. PrescribeMyPet.com also promises free 24/7 ESA verification and registration. However, there is no currently approved ESA letter registration database, making the options that PrescribeMyPet.com describes as not a valid business offering. Additionally, ESA letters can be verified without having to go back to the issuing company. The medical professionals who sign a legitimate ESA letter are required to include their contact information if any questions do arise.

PrescribeMyPet.com describes a short process for obtaining an ESA letter. First, customers are asked to fill out an online questionnaire to share information about their pet and needs for an ESA. Next, customers are purportedly contacted by a mental health professional who then will review the questionnaire. If approved, the letter will be sent by email, according to PrescribeMyPet.com. The website does not provide any information about the credentials of the healthcare professional. All ESA letter prescriptions must be made by a healthcare professional that is licensed in the same state the customer is living in.

PrescribeMyPet.com says it is the work of a group of animal lovers that are trying to increase awareness about the Fair Housing Act and attempts to help connect people with the right healthcare professionals. The website does not have any references about staff experience, especially in the healthcare sector.

Prices for an ESA letter, according to PrescribeMyPet.com are $90 for a housing and travel letter. The website argues they remain one of the cheapest ESA letter providers. While a cheap ESA letter can seem enticing, legitimate ESA letter operations often charge more money in order to hire and pay experienced and qualified medical professionals to review questionnaires and actually speak with patients who are interested in an ESA letter. As a result, websites that advertise low prices for services related with ESAs should be seen as suspicious, since it casts the quality of the medical professionals used into doubt.

PrescribeMyPet.com does not have any information about a physical address or email. The only way to contact staff is through a contact form. A phone number is listed, but reviews have said it just goes to voicemail, which suggests the operation is lightly staffed, or not really managed by anyone at all.

The lack of a physical address and phone number should be regarded as extremely suspicious, as it casts doubt about the location of the ‘team’ behind the website and the legitimacy of the operation – especially as they claim they provide ESA letters “written by psychologists.” ESA letters need to be signed by a medical professional in the same state that the customer lives in, and one signed by a professional in a different state will not be seen as valid. A physical location is necessary to offer valid ESA letters since licensed medical professionals need a location to work from.

The fact that PrescribeMyPet.com offers travel and housing ESA letters should cause customers to view them as an illegitimate operation. True ESA letters are adequate for both travel and housing, and there is no need to get one of each letter in order to travel with an ESA and not have to pay any additional fees. Websites and operations that try and force customers to purchase two separate letters should be seen as businesses who are just trying to extract extra money from customers without providing a legitimate service.

Additionally, questions remain about the strategy seen at PrescribeMyPet.com for actually helping customers receive ESA letters. With a legitimate ESA service, customers pay for a consultation with a properly licensed doctor who then will issue a prescription for a letter if they approve a patient. Consultations are done via video-chat or in person, and the healthcare professional’s information should be clearly displayed on the website.

Hiding the identity of a professional might been regarded as carrying out an unlicensed practice. PrescribeMyPet.com’s process of having customers purchase an ESA digital letter does not seem to match up with the approved and legitimate process of first securing an ESA letter perscription after speaking with a healthcare professional.

ESARegistration.org

ESARegistration.org says it offers registration for emotional support animals (ESA). The website claims the benefits of registration include the ability to fly with your ESA and live in pet-free housing with the same animal. ESARegistration.org explains how people with depression and mental health issues, who have autism or Asperger’s, who suffer from PTSD, and veterans of the military utilize the ESA registry.

According to ESARegistration.org, they have teamed up with a variety of mental health professionals to help with all issues related to ESAs, and to provide ESA letters so people can travel and live with their animals.

Aside from the ability to purportedly register an ESA, the website offers a number of related supplies, including an ESA VIP Kit. This kit comes with a registration listing, free IDs for life, an ESA vest with free embroidery, and access to mini IDs and a paperless certificate. The price of this package is $149.00, while the ‘Ultimate’ kit is listed at $69.95. The latter kit just comes with IDs, registration listing, a harness, and a downloadable ESA certificate once payment is made. The cheapest package, listed for $54.95, comes with one ID, registration listing, and a paperless certificate.

The website has an extensive FAQ section and other information, but a quick search reveals a number of issues about the entire operation. There is no listing on the website for an address, phone number, or email contact for the company, which casts the site’s legitimacy in doubt. Additionally, there is no current ESA registration platform in the United States that is recognized as legitimate – making the offerings from ESARegistration.org to register pets as seemingly not valid.

While the website does discuss a network of mental health professionals, it does not provide any details about who they are or that a customer would be able to speak with one while getting an ESA letter. Speaking with a qualified healthcare professional is an integral part of the ESA letter approval, process, and healthcare professionals are required to share their contact information and credentials when necessary, ESARegistration.org makes no references for the qualifications of their team of healthcare professionals, or that a customer would be able to get in contact with one if needed.

Additionally, ESARegistration.org does not make any offer on their website for a physical certificate. Instead, it asks customers to pay an extra $75 dollars if a landlord calls for a ‘reasonable accommodation form.’ This process is not the correct method for an ESA letter, as a legitimate letter will be valid for both a landlord and for an airline. Additional documentation is not required.

A number of BBB reviews cast a negative light on ESARegistration.org. Customers have received letters that do not correspond with the state they live in. ESA letters for renters are required to be from a licensed healthcare professional from the same state. An out-of-state letter is illegitimate, despite any other information that ESARegistration.org might try to pass on.

Other reviews assert the doctors that are signing the letter are actually not legitimate, and that no airline or landlord would ever accept a letter from ESARegistration.org. Orders that have been successfully made, according to some consumers, have faced significant delays in shipping and processing that far exceed the promises made on the website. Products like the IDs have been said to be poor quality, with bad printing and poor photography that makes it very difficult to see a dog’s face.

Attempts to speak with customer service agents from ESARegistration.org have been a challenge according to some, who write about an unprofessional nature and attempts to blame the customer for errors and mistakes with products from ESARegistration.org. The website does provide details about a return policy for certain products, but does not appear to offer an ironclad money-back guarantee for unsatisfied customers.

Rather, the website asserts it is just able to replace issued ESA certificates, and not actually replace the items. The vague customer return and satisfaction policy suggest ESARegistration.org is interested in just trying to collect money without any intention of providing a legitimate product.

Other customers write about attempts by ESARegistration.org to convince people that they are an official and recognized ESA registration platform, even though one does not currently exist that is legitimate.

The website does have social media links to Facebook and Google Plus, but there is very little reason to believe the accounts are active and are used to respond to customer questions and complaints in a legitimate and expedient manner. Others hint that any positive reviews of ESARegistration.org are planted and faked to try and place a positive spin on the enterprise. ESARegistration.org does have a robust privacy policy about the usage and sharing of customer information and data.

TouchESA.com

TouchESA.com touts itself as a leading all-in-one solution for the approval of emotional support animals (ESA). The website explains how their work has been featured in Modern Dog and Modern Cat Magazine and has already assisted more than 50,000 people with affiliated services.

According to TouchESA.com, an on-staff full-time clinical psychologist reviews all questionnaire forms for an ESA letter. Approved customers in the United States will receive their letter and other documentation via email. The website explains how an ESA letter will help customers travel with their support animals without having to pay extra fees, and secure approval to rent properties without having to pay a pet deposit.

TouchESA.com describes a three-step qualification process for an ESA letter. First, customers have the option to choose from three different payment plans, and a number of same-day delivery options, based on an individual’s budget and need. Housing and airline ESA letters cost $49 each, while both air travel and housing ESA letters can be purchased together for $30 each.

The website also offers a payment plan where customers can pay $9.99 a month for three months (a significant upcharge from the standard letter plan prices). According to TouchESA.com, the letters are written by an in-state licensed therapist and are able to be used to keep pets in ‘no pet policy’ apartments, along with waiving any per security deposits. Letters come in either a hardcopy or emailed PDF option, according to TouchESA.com. The website says the letters are compliant with the Air Carrier Access Act and the HUD Fair Housing Act as legitimate documentation for emotional support animals.

After payment is made, customers will take a free qualification test in order to see if they are eligible for an ESA letter. TouchESA.com says the exam is quick and easy to complete. Next, customers are purportedly matched with an in-state therapist who reaches out to the customer. TouchESA.com says the matches are made based on the answers given in the evaluation test. Finally, TouchESA.com asserts all information is protected by law and promises that the letters protect the recipients.

TouchESA.com is clear to note that the website does not offer any sort of medical advice, and lists a number, email address for contact, and an address in Elm Grove, WI. The website also links to several social media profiles, including Facebook, Twitter, LinkedIn, and Instagram. Blog posts about the effectiveness of dogs and cats as emotional support animals and stress relievers are listed, but posts appear to stop after late October 2018.

Despite the robust offerings on the website and a variety of ESA animal information, TouchESA.com has been the recipient of several negative reviews that casts the entire operation in a negative light. Reviewers have claimed they took customer money without actually sending over any letters or documentation in return,

Additionally, others have claimed the phone number and other contact avenues listed TouchESA.com are not active, leading to trouble with trying to get information about orders that have not actually arrived. According to other Yelp reviews, TouchESA.com has not been responsive to requests for refunds.

There are a couple of other issues with TouchESA.com that cast the business in doubt. The website claims to offer both air and apartment ESA letters, when a true ESA letter is able to be used for both situations. The low cost of the letter seems enticing, but most likely indicates the operation does not actually have a licensed medical professional who actually takes time to interview and speak with each prospective patient for qualification purposes. A legitimate operation charges enough money to ensure a high-quality medical professional can be retained.

Information about the physical address is not able to be verified, according to some reviews. There’s also questions about the actual process of working with a medical professional. A legitimate ESA letter operation will have patients speaking to a licensed healthcare professional. At TouchESA.com, one part of the website notes that a full-time licensed psychologist reviews all of the submitted questionnaires.

Elsewhere, it asserts applications are matched with a therapist based on the answers. The inconsistences in these answers seemingly raises red flags about the legitimacy of the operation. A true ESA letter service will have customers speaking with a licensed doctor and then receiving a prescription, not buying a letter.

The name of the healthcare professional should be able to be researched through the state’s Medical Board website. A search of TouchESA.com on the appropriate Medical Board website does not turn up much information, which means there is seemingly not any medical professionals associated with the website that are properly verified.

OSFRD

OfficialServiceDogRegistry.com describes itself as a website that helps customers acquire documents for a service dog, emotional support animal, (ESA), or official therapy dog.

OfficialServiceDogRegistry.com makes a point to say that a person with the proper documentation for their emotional support animal should not be charged by a landlord for a pet or rent deposit, and notes that landlords are not allowed to ask about a person’s disability or request any sort of detailed medical records from a person who is asking for a fee waiver due to an emotional support animal. Additionally, OfficialServiceDogRegistry.com writes how the Air Carrier Access Act permits emotional support animals on airplanes, as long as the passenger has a proper written notice that is not older than one year.

The website purportedly offers a variety of benefits and registration options for service dogs, emotional support animals, and therapy dogs. Options on OfficialServiceDogRegistry.com include the purchase of an emotional support animal vest or custom nametags. Additionally, the website touts free registration letters and housing certificates – delivered instantly, and a variety of example cards for emotional support animals, official service dogs, and therapy support dogs for both the United States and Canada.

OfficialServiceDogRegistry.com explains how various laws and federal regulations protect people who have a legitimate service dog or ESA. It also claims that customized dog identification badges and cards can make it easier to travel with the animal and give a sense of legitimacy that the dog is actually being used for a valid reason (service to a person with a disability). OfficialServiceDogRegistry.com suggests that landlords and business owners sometimes request to see specific types of registration paperwork and other identification beyond a simple letter.

However, there are a number of red flags for OfficialServiceDogRegistry.com. Despite the wide array of options and information, the website funnels customers into filling out a brief online form to gain instant access to a permanent registration number, digital ID cards, and other important documents. OfficialServiceDogRegistry.com says the issuance of physical items is purely optional.

OfficialServiceDogRegistry.com only offers a registration option for different types of animals. There is no current legitimate registry for emotional support animals – making any website claiming to do so as fraudulent. Legitimate ESA letter websites do not offer to registry an animal. Instead, they simply issue valid ESA letters signed by a legitimate medical professional so customers are able to keep their support animal by their side at all times. OfficialServiceDogRegistry.com does not have any address listing or any identifying information about the company or organization. Most of the links are outbound to other websites.

For the ESA letter service, the website makes no claims customers will speak with a licensed medical professional before securing the letter.

A number of online reviews have questioned the legitimacy of OfficialServiceDogRegistry.com and have cast doubt on what the website claims to offer. Customers have pointed out a variety of incorrect information on the website – including notifying airlines 24 hours in advance before bringing an emotional support animal. In reality, those with an ESA need to notify the airline and start sending documentation over a few days before the flight takes off.

Other customers noted how OfficialServiceDogRegistry.com re-routes to a different website that charges a person’s card. Attempts to contact the website in order to get a refund were not possible, or eventually met with a response after a long delay.

Customers have also complained that products sent from OfficialServiceDogRegistry.com are not high quality or were not the proper item. For example, one BBB review notes how a registration card sent by the website was not well-made, as the ink melted away after a week of use. The same customer ordered a vest, but OfficialServiceDogRegistry.com sent the wrong style of the item. When the customer attempted to start the return process, OfficialServiceDogRegistry.com allegedly ignored any inquires for a refund by the credit card company. According to the review, the customer was forced to cancel the credit card dispute so they did not have to mess with the collections process and an additional fee.

OfficialServiceDogRegistry.com makes no reference on their website to the qualifications and credentials for the licensed medical professionals they claim are working with customers and signing letters. Other information listed on the website has been identified as incorrect or even fraudulent.

According to reviews, customer service for OfficialServiceDogRegistry.com is spotty at best, and hostile at its worse, with numerous people explaining how they had a drawn-out process to try and reverse charges and get money returned to their account after realizing some of the services OfficialServiceDogRegistry.com provides were not as described. Additional information on the website is vague and seemingly casts doubt about the entire operation of OfficialServiceDogRegistry.com.

Waggy.pet

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter. 

  • Healthy Enviornment
  • Certified
  • Guarenteed Protection
  • Animal Verification

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ESA Co.

Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them. 

According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours. 

There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.

Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in. 

The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up. 

There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders. 

All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200. 

Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from. 

With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter.

  • Healthy Enviornment
  • Certified
  • Guarenteed Protection
  • Animal Verification

Location Review

ESA Co.
{{ reviewsOverall }} / 5 Users (0 votes)
Customer Services0
Quality Services0
Legitimacy0
Speed of Service0
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