About ESA Letters
A person with the proper and valid documentation for their ESA enjoys legal protections where they live and when they need to travel. You can live in a building with a no-pet policy and fly with your ESA in your airplane cabin without having to pay any extra fees. All this is per the protections provided under the Fair Housing Act (FHA) and the Air Carrier Access Act (ACCA.)
A valid ESA letter is written and signed by a licensed mental health professional. Officialservicedogregistry.com claims to be among the most reputable ESA service providers, serving ESA owners both in the USA and Canada.
About The Clinic
Officialservicedogregistry.com says that it is in the business of issuing ESA letters and registering service dogs, ESAs, and therapy dogs. It also says that it offers registration look-up services. Lastly, the site sells ESA vests and custom name tags.
According to the site, these custom dog ID badges and cards give a sense of legitimacy to ESAs and make it easier to live and travel with your ESA.
OfficialServiceDogRegistry.com suggests that landlords and business owners sometimes request to see specific types of registration paperwork and other identification beyond a simple letter.
There is currently no legitimate registry for ESAs, or therapy dogs officialservicedog.com flagship service is. This registration for different types of animals, something that calls into question its legitimacy. Legitimate ESA sites only help clients to get their ESA prescription letters and don’t do animal registration.
Officialservicedogregistry.com doesn’t mention the qualifications of the mental health professionals involved in the ESA letter assessment.
The site doesn’t have any address listed in addition to any other identifying information about the organization. Where does it operate from? Legitimate sites have a verifiable physical address.
While the site lists a phone number, there isn’t an active support team to man it. Dialing the phone number goes straight to voicemail.
For its ESA letter service, the site makes no mention of how, if at all, customers will get to speak to a licensed mental health professional. Speaking to an LMHP is a crucial step in the assessment for an ESA letter.
The site re-routes customers to another site on which their card is charged. Customers have said that any attempt to contact and complain to officialservicedogregistry.com about this re-routing is not addressed.
The site contains some information, which is, at best, inaccurate. The site says that with the ESA letters they issue, you will only need to give the airline a 24-hour advance notice. In reality, ESA owners should provide an advance notice of at least 48 hours to the airline to avoid last-minute surprises and any issues that may come up.
There is no shortage of online reviews for officialservicedogregistry.com. Among the most common complaints are:
- Customers have complained that the site sends the wrong order. Several customers had come out to say they got a dog vest and other items when, in fact, they ordered something completely different.
- Those who have received exactly what they ordered complain of the vest and other accessories being of low quality.
- No one is pleased with the fact that that officialservicedogregistry.com re-directs you to another site where your credit card is charged. Customers have had no luck securing a refund from the site. One too many clients have had to abandon their refund claims or trying to return the items delivered because the process is so drawn-out, and those acting on behalf of the site are very rude.