OfficialServiceDogRegistry.com describes itself as a website that helps customers acquire documents for a service dog, emotional support animal, (ESA), or official therapy dog.
OfficialServiceDogRegistry.com makes a point to say that a person with the proper documentation for their emotional support animal should not be charged by a landlord for a pet or rent deposit, and notes that landlords are not allowed to ask about a person’s disability or request any sort of detailed medical records from a person who is asking for a fee waiver due to an emotional support animal. Additionally, OfficialServiceDogRegistry.com writes how the Air Carrier Access Act permits emotional support animals on airplanes, as long as the passenger has a proper written notice that is not older than one year.
The website purportedly offers a variety of benefits and registration options for service dogs, emotional support animals, and therapy dogs. Options on OfficialServiceDogRegistry.com include the purchase of an emotional support animal vest or custom nametags. Additionally, the website touts free registration letters and housing certificates – delivered instantly, and a variety of example cards for emotional support animals, official service dogs, and therapy support dogs for both the United States and Canada.
OfficialServiceDogRegistry.com explains how various laws and federal regulations protect people who have a legitimate service dog or ESA. It also claims that customized dog identification badges and cards can make it easier to travel with the animal and give a sense of legitimacy that the dog is actually being used for a valid reason (service to a person with a disability). OfficialServiceDogRegistry.com suggests that landlords and business owners sometimes request to see specific types of registration paperwork and other identification beyond a simple letter.
However, there are a number of red flags for OfficialServiceDogRegistry.com. Despite the wide array of options and information, the website funnels customers into filling out a brief online form to gain instant access to a permanent registration number, digital ID cards, and other important documents. OfficialServiceDogRegistry.com says the issuance of physical items is purely optional.
OfficialServiceDogRegistry.com only offers a registration option for different types of animals. There is no current legitimate registry for emotional support animals – making any website claiming to do so as fraudulent. Legitimate ESA letter websites do not offer to registry an animal. Instead, they simply issue valid ESA letters signed by a legitimate medical professional so customers are able to keep their support animal by their side at all times. OfficialServiceDogRegistry.com does not have any address listing or any identifying information about the company or organization. Most of the links are outbound to other websites.
For the ESA letter service, the website makes no claims customers will speak with a licensed medical professional before securing the letter.
A number of online reviews have questioned the legitimacy of OfficialServiceDogRegistry.com and have cast doubt on what the website claims to offer. Customers have pointed out a variety of incorrect information on the website – including notifying airlines 24 hours in advance before bringing an emotional support animal. In reality, those with an ESA need to notify the airline and start sending documentation over a few days before the flight takes off.
Other customers noted how OfficialServiceDogRegistry.com re-routes to a different website that charges a person’s card. Attempts to contact the website in order to get a refund were not possible, or eventually met with a response after a long delay.
Customers have also complained that products sent from OfficialServiceDogRegistry.com are not high quality or were not the proper item. For example, one BBB review notes how a registration card sent by the website was not well-made, as the ink melted away after a week of use. The same customer ordered a vest, but OfficialServiceDogRegistry.com sent the wrong style of the item. When the customer attempted to start the return process, OfficialServiceDogRegistry.com allegedly ignored any inquires for a refund by the credit card company. According to the review, the customer was forced to cancel the credit card dispute so they did not have to mess with the collections process and an additional fee.
OfficialServiceDogRegistry.com makes no reference on their website to the qualifications and credentials for the licensed medical professionals they claim are working with customers and signing letters. Other information listed on the website has been identified as incorrect or even fraudulent.
According to reviews, customer service for OfficialServiceDogRegistry.com is spotty at best, and hostile at its worse, with numerous people explaining how they had a drawn-out process to try and reverse charges and get money returned to their account after realizing some of the services OfficialServiceDogRegistry.com provides were not as described. Additional information on the website is vague and seemingly casts doubt about the entire operation of OfficialServiceDogRegistry.com.
Be the first to leave a review.