Emotionalsupportanimalco.com is a website that gives customers the opportunity to carry out a free emotional support animal (ESA) assessment to get information about potential qualification for a letter. The website says an ESA helps people sleep better, gain confidence, reduce anxiety, boost self-esteem, and live life in an un-interrupted fashion.
The website says an approved and legitimate ESA letter would help people avoid unfair travel and housing fees, avoid restrictions on apartment rentals with pets, and get rid of hassle while traveling since their ESA would be able to get on a plane with them.
According to the website, customers just have to follow a three-step process to receive an ESA letter. First, people must fill out an online questionnaire that takes about five minutes. Next, people are prompted to select different therapy and letter services that apply to their situation. After, customers are connected with a licensed therapist who will purportedly speak with them to get a sense about why they are interested in a therapy pet or ESA. Finally, approved letters will be shipped out within 24-hours.
There’s not a lot of information on Emotionalsupportanimalco.com, and this should raise some questions about the services offered. There’s no indication on the website that a customer will actually speak in person or via teleconference with a licensed medical professional, a required part of the legitimate ESA letter process. A real ESA letter website offers concrete and extensive details about the expectations when a customer actually sits down with a medical professional to discuss different options.
Additionally, there’s no details on the website about the qualifications or background of the medical professionals. They must be licensed, and people must receive a letter from a medical professional who is in the same state they are living in.
The lack of concrete information on Emotionalsupportanimalco.com about the work background and location of the medical professionals should raise red flags about their legitimacy. An ESA letter signed by an out-of-state doctor will not be accepted as valid. All the website says is that the licensed therapist will list their license number and credentials on the letter, but there’s no indication about the qualifications of the therapist, their work locations, or how customers can get in contact with the medical professional and verify credentials. Legitimate ESA letters clearly spell out the contact information and location of the signing medical professional so anyone is able to get in contact with them in case they are any questions or concerns that need to be cleared up.
There’s a lack of information about pricing for ESA letters. Letters that can be obtained for an extremely low price should be deemed suspect, because real ESA letter websites will charge enough in order to pay for the work by legitimate medical professionals who actually take time to speak with prospective ESA letter holders.
All Emotionalsupportanimalco.com says is people have the opportunity to select different services and letters for “travel or housing situations.” This should raise questions since a real ESA letter is valid and accepted by both landlords and airlines. There’s no need to purchase two letters for different situations. According to the website, a housing or travel letter costs $149.99 each, while the combined package comes in at just under $200.
Customers who visit Emotionalsupportanimalco.com have no opportunity to reach out to the company with questions or any issues. There’s not a listed physical address, and there’s no indication the listed phone number and email address is manned by a responsive staffer. The lack of basic contact information should raise questions, especially since the lack of a physical address sometimes signifies that a company is not actually working with legitimate and licensed medical professionals – since they need a location to work from.
With shipping, Emotionalsupportanimalco.com promises that a priority deliver method will make sure the letter gets moved up higher in the queue of the therapist. However, there’s no indication this process means the approval procedures will be properly followed out – as some might believe the excessive speed in exchange for money might cause some to cut corners and not properly follow all of the required ESA letter procedures.
In the same line on the website, there’s no mention the therapist takes times to reach out to the customer before taking “the necessary steps to construct your letter.” This is a required part of the ESA letter process, and not doing so renders an ESA letter as illegitimate. All of the above factors should raise questions and concerns about Emotionalsupportanimalco.com and the purported services they claim to offer customers seeking an ESA letter.