GetESA.com describes itself as an ESA letter pricing website that allows customers to receive an instant digital copy and a shipped hard copy of an ESA letter for an animal. According to the website, customers just have to fill out an online exam, wait as a doctor reviews the answers in the questionnaire, and if approved, wait to receive a digital and hard copy ESA letter.
According to GetESA.com, an ESA letters allows people to take their emotional support animal onto flights without having to pay fees and into apartment rental situations without having to pay an additional deposit or other special fee. The website says people who suffer from anxiety, autism, ADHD, depression, panic attacks, social phobias, and PTSD, might be able to qualify for an ESA.
GetESA.com lists a number of reasons why customers should select their service. They claim to price match with other ESA letter services, claim they are open seven days a week, offer medical board-licensed physicians, are compliant with HIPPA and ASA, issue plastic photo ID cards of pets that are of high-quality, and claim that the evaluation process is free if a customer is not approved for a letter.
The website offers three different letter packages. An ESA housing or travel letter costs $99 and will expire within 12 months of approval. Customers also have the opportunity to purchase the ‘combo plan’ that includes both Housing and Travel letters, alongside an ESA ID Card, for $149. The pricing structure on GetESA.com should raise some questions. Legitimate ESA letters can be used by pet owners for airline travel and for housing. Two letters are not necessary.
Additionally, ESA letters are not offered on a subscription basis, as GetESA.com suggests. The low price of GetESA.com’s letters might seem enticing as compared to other options, but a low price often suggests a service might not be legitimate. Real ESA letter providers have prices that reflect the existence of a dedicated support staff and a roster of licensed medical professionals who are accredited and qualified to work with potential customers.
They expire in a year, and pet owners need to get approved for another ESA letter if they still wish to maintain some of the benefits and advantages of an ESA. A legitimate ESA letter is all a pet owner needs to provide to an airline or landlord. Any extra IDs or special collars are not needed. The fact that GetESA.com offers an ID card lumped in with letters in the ‘combo’ package should raise several red flags, since it seems like they are trying to overcharge for services that do not exist (two separate letters) or are unnecessary (animal ID card for ESAs).
Additionally, GetESA.com just has a phone number and email listed under the contact page, alongside a form for people to fill out. The lack of a physical address should raise red flags since licensed medical professionals need a legitimate address to work from. Sometimes, ESA providers who are not willing to share details about medical professionals on staff, or a physical address, are working with doctors who are outside the United States and who are not properly qualified to work with American customers interested in an ESA letter.
GetESA.com says customers are just required to fill out the online exam and then wait for their answers to be reviewed by a doctor. This process raises questions because a real ESA letter is valid only if a person actually spoke with a licensed physician in-person or over video conference.
GetESA.com does not say on its website if people will actually have a chance to speak with a licensed physician. The website also does not provide any additional details about the medical professionals it claims to have on staff to work with customers.
Real ESA letters need to be issued by a professional in the same state a person is living in, and GetESA.com does not have any notes about the location or expertise of its purported medical professionals. A lack of information suggests the usage of unlicensed or even deceased medical professionals.
There is also no indication on the website about the contents or the level of detail in the letters. Real ESA letters need to have information about the person and their pet, and must have enough detail so the physician can be verified and contacted if needed. The lack of transparency on GetESA.com about the exact contents of their letter should raise red flags, since letters that are incomplete or have the wrong information can be refused by an airline or landlord and even get a person in trouble for trying to claim that a pet is an ESA without any sort of proof.