About the Site
ESADoctors.com clearly states that it is not a medical clinic but an intermediary that connects its customers with mental health professionals who can write them an ESA prescription letter. It describes itself as a technology company that connects its clients with mental health professionals and advocates for ESA ownership as one of the ways of promoting mental and emotional health.
On its “About Us” page is a write-up of the many reasons why you should choose them as your ESA letter provider.
The site says that it caters to customers who may have limited access to in-person consults with mental health professionals who can write the ESA letters. It outlines the following simple process for getting an ESA letter.
Fill out a short online form, which the site calls an “ESA questionnaire.” From ESA doctors reviews, it shouldn’t take you any more than 10-15 minutes to complete the questionnaire.
Make Your Payment
Have your assessment reviewed by a licensed mental health professional.
According to ESADoctors.com, if you qualify and are approved, the letter, in digital format, should be dispatched within 1-3 days after you are approved.
Plans and Pricing Criteria
ESADoctors.com lists the following three main pricing plans from which customers can choose their preferred option.
The Travel Option
This covers an ESA letter for air travel only and is priced at $149. The letter is valid for a year, with the option to renew annually at full price.
The Housing Option
This plan, priced at $159, covers an ESA housing letter with a year-long validity. You can also renew your letter annually at the full price under this plan.
The Combo Option
This plan gives customers both a housing and travel letter at a discounted fee. According to esadoctors.com, this is their most popular plan.
A More Detailed Option
While the site does mention licensed mental health professionals, it doesn’t say at what point, if any, you will get to speak to one. It only speaks of the professional reviewing your completed questionnaire. Keep in mind that the mental health professional has to be licensed in the state in which they are issuing the letters.
ESADoctors.com provides no contact information other than an email address for their support team. For a site that claims that customers can make inquiries with their team of counselors, it seems somewhat suspect that there is no direct contact information, such as a phone number listed.
The site also doesn’t list an address or its location. Where then do these healthcare professionals that the site claims to have work from?
What Others are Saying
Some customers have also said that they did not receive any ESA documentation, even after paying for their preferred plan. Some have said that they even had to pay an expedition fee to have a doctor sign their letter fast, but with no positive outcome.
According to ESA doctors reviews, some customers asking for a refund have run into securing the same. This has forced them to turn to BBB to mediate their complaint.
Some customers have also come out to say that while they did receive their letters from ESADoctors.com, the letter lacked the correct information, including the doctor’s letterhead, which is a crucial feature that makes your letter valid.
Clients with any issues have found it extremely difficult to get in touch with the organization, seeing no phone number or physical address listed on the site.