ESADoctors.com describes itself as a website where customers can receive the proper documentation to travel with their animal after receiving an ESA (emotional support animal) travel letter. The website notes that ESAs can be a blessing to people who are looking to heal since they are able to provide a lot of love and support to people who suffer from anxiety disorders, autism, stress, PTSD, insomnia, and ADD, along with a host of other ailments.
ESADoctors.com says they have a mission to help people to receive limited in-person consultations with licensed mental health professionals through the website. ESADoctors.com
claims they are not a medical clinic or provider, and just use technology to try and connect people with professionals who then can craft a recommendation letter. ESADoctors.com also claims they offer information to help people protect their animal from pet travel fees, housing discrimination, and security deposits for apartments that are not allowed.
According to the ESADoctors.com website, customers just have to follow three different steps in order to get connected with a support team and a licensed mental health professional. First, people are asked to fill out a short online form called ‘ESA QUESTIONNAIRE’ that takes about 10-15 minutes to complete. The form helps healthcare professionals get a feel for a patient and their reasons for requesting an ESA, according to ESADoctors.com.
Next, customers are asked to make a payment on the website before getting connected to a healthcare professional. ESADoctors.com says a team of licensed medical professionals review all answers and a letter will be mailed out within 2-5 days if a person does qualify for an ESA. The website says letters can be used for travel by air, apartment rentals, and other housing situations, based on the type of package a person orders from ESADoctors.com.
Pricing plans on ESADoctors.com vary. The cheapest Travel Plan costs $149 and comes with a 1-year ESA travel letter and the option to renew annually at a full price. For $10 more, customers can purchase the Housing Plan that offers an ESA housing letter for a year.
The most expensive plan, at $189 gives customers both letters and a discounted fee for a yearly renewal. ESADoctors.com says this package is the most popular option on the website. Despite the claims made by ESADoctors.com, a legitimate ESA letter is able to be used for airlines and for landlords if a person is looking to rent. There is no need to have separate ESA housing and travel letters.
According to BBB reviews, some customers who have tried to use ESADoctors.com have run into issues with getting the website to refund money. One says they had to pay the package fee and an expedition fee to have a healthcare professional sign off on the letter. They were not able to reach out to the company in order to receive a refund and have personal information scrubbed off company servers.
Other customers write about issues with the legitimacy of the letters and explain how they did not get all the documentation that was promised by ESADoctors.com after purchasing a package, while others say ESADoctors.com just took their money and did not actually provide any services. Some customers who did receive a letter write about how the item allegedly did not have the correct information and lacked a letterhead and information about the person’s diagnosis. When customers tried to contact the healthcare professional to ask for an update, they were told to specifically reach out to ESADoctors.com in order to solve the issue.
ESADoctors.com does not provide any details about direct contact information, hours of operation, and address on its website. Healthcare professionals need a permanent address to work from, and the lack of one for ESADoctors.com seemingly casts doubt into the services they claim to provide. The lack of contact information is poignant, especially considering ESADoctors.com claims they have representatives standing by to take customer questions if needed.
Additionally, one part of the website notes how customers will be placed in touch with a medical professional, while another says the same professionals will just see if customers are qualified after reading the questionnaire. The inconsistent information should be seen as suspicious, especially based on the claims ESADoctors.com makes.
ESADoctors.com does not make any references to actually speaking with a medical professional about securing an ESA letter. It just references the online questionnaire as a tool the doctors seemingly look over. However, a legitimate ESA letter operation asks customers to actually speak with a healthcare professional so they can assess medical condition and claims for an ESA to determine qualification status. Legitimate operations often ask customers to use Telehealth or a similar video streaming service to correspond with healthcare professionals.
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