TherapyPet.Org

TherapyPet.Org describes itself as a website that helps people quickly determine if they are able to qualify for an emotional support animal (ESA), and then aids customers in securing the proper documentation for their animals – all to avoid airline fees and excessive housing deposits for apartment rentals. 

The website says ESA letters help pet owners have access to a support animal that can provide happiness, emotional stability, and support while being able to travel almost anywhere its owner can. In particular, according to TherapyPet.Org, ESAs can help people feel more confident, sleep better, rest better, and serve as an effective way to combat the effects of PTSD, depression, and anxiety. 

TherapyPet.Org describes a five-step process for letters. First, prospective customers are asked to take a five-minute questionnaire to see if they are able to qualify. After choosing the type of letter needed, TherapyPet.Org says customers will then be contacted by a licensed therapist via chat so they can determine the details and the need for the letter. If approved, the website says the letter will be mailed out within three days if a customer selects expedited shipping.

TherapyPet.Org says letters do contain the license number of the therapist so customers are able to legitimize the letter by researching the therapist and their identification number. TherapyPet.Org has a plethora of information on its website about spotting ‘fake’ websites and fraudulent ESA letter services. However, the website has several red flags of its own that raise questions about services that are offered.

TherapyPet.Org is registered in the Bahamas, which is a red flag since the service is purportedly to help customers in the United States secure an ESA letter for their animals. 

The website registration is also suspect since the website does not list a physical address for the company. This is a point of concern since a legitimate ESA letter service needs a physical address for medical personnel and licensed physicians to work out of. The lack of a physical address raises questions about the website’s claims of working with properly accredited and licensed personnel. 

TherapyPet.Org does not list any additional details about the medical staff or personnel they have to review letters. Legitimate ESA letter websites offer extensive details about staff so customers can feel at ease that they are working with medical professionals who are legitimate. ESA letter websites that are shy about details sometimes work with doctors that are outside the United States and are not properly licensed for American ESA letters. 

The website also does not offer any information about asking for specific pet information before a letter decision can be made. ESA letters that are valid are required to have information about a pet and its role in emotional therapy. TherapyPet.Org’s claims of ‘bypassing breed and size restrictions’ should be a cause for concern, since airlines do change policies that restrict certain types of dogs from flying. 

A legitimate ESA website does not make promises about bypassing restrictions and will be very clear about current housing and airline policies while making sure to get specific details about your pet for the ESA letter. 

According to BBB customer reviews, many people have struggled to actually get letters after paying TherapyPet.Org. Several write how they have been waiting for weeks after paying for a letter, and that the website did not work to try and solve their complaints. 

Others say the website automatically charges payments without warning, forcing customers to have to file credit card disputes in an effort to try and recover the money. One customer, according to a BBB review, was able to dispute a charge from TherapyPet.Org and block them, but the website purportedly switched to a different merchant ID and continued to bill monthly and yearly renewals. 

Some customers also report difficulties in calling or following up with TherapyPet.Org after complaining, writing how they just get pushed to a voicemail or are told repeated promises that seem to not come true. A legitimate ESA letter website often swiftly follows up with customers and is responsive to messages, phone calls, and emails.

Other customers say TherapyPet.Org has an automated system so it is almost impossible to actually speak with a live person while calling in. One customer said their letter came from a medical professional that was in a different state. 

Legitimate ESA letters are required to be issued by a licensed medical professional who resides in the same state as the customer is living in. TherapyPet.Org does not make any notes that letters are actually being issued by doctors in the same state as their customers – something a legitimate ESA letter website would be sure to make clear. 


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MMJDoctorOnline.com/ESA

At first glance, MMJDoctorOnline.com/ESA appears to be a medical marijuana website, but it also has a spinoff service called ‘ESA Doctor Online’ that appears to try and route customers to an ESA letter service. 

According to the website, the service gives customers the ability to purchase pet ESA letters online. Customers are asked to complete an online exam to give medical professionals more details about their medical condition, pets, and reasons for wanting an ESA letter. Next, MMJDoctorOnline.com/ESA says a licensed medical professional will review the answers. If approved, the customer will then receive an ESA letter in the mail.

According to MMJDoctorOnline.com/ESA, an ESA letter gives people the opportunity to rent apartments without having to pay pet deposit fees. It also helps people travel with their ESA without having to worry about being removed from flights or forced to pay additional travel fees. The website says its ESA letter service starts from $99 per year for either a housing or travel letter. 

MMJDoctorOnline.com/ESA says each service gives customers an ESA letter valid for one year. Customers who purchase the ‘combo’ plan for $149 each year can receive both an ESA travel and housing letter alongside an ESA ID card for their pet. MMJDoctorOnline.com/ESA says this combo option is the most popular package for customers.

On the website, MMJDoctorOnline.com/ESA writes how doctors are licensed in California, are compliant with HIPPA, and adhere to the Board of California guidelines. Licensed ESA doctors are available to evaluate letters on a 24-hour basis, according to the website. 

MMJDoctorOnline.com/ESA says the application process will take just a few minutes and answers will be reviewed by the medical professional on a tablet or video conference, if requested. MMJDoctorOnline.com/ESA says customers do not have to pay the letter fee unless they are approved for an ESA, and customers are able to verify the letter by calling the phone number on the letterhead to get in contact with the prescribing physician. Customers who are interested in renewing their letter for an additional year are eligible for a discounted rate from MMJDoctorOnline.com/ESA. 

There’s a few red flags when looking at the various services and options seen on MMJDoctorOnline.com/ESA. For example, the website notes how medical professionals are licensed in California – but claims they are able to offer ESA letters in all 50 states. ESA letters must be signed by a licensed medical professional that’s in the same state a customer is looking to live in with their dog. 

The website does not have any notes that there are medical professionals who are properly licensed in other states besides California. Additionally, ESA letters are not offered in a ‘prescription’ format, like MMJDoctorOnline.com/ESA claims to offer. ESA letters are valid for one year but are not offered on a prescription basis. 

The lack of a physical mailing address on the MMJDoctorOnline.com/ESA raises questions about the medical professionals the website claims to offer. Legitimate ESA sites offering valid letters must have a verified physical address to give licensed medical professionals a place to work legally. 

Additionally, customers have noted how calls to MMJDoctorOnline.com/ESA go unanswered and are automatically sent to an answering machine. Most legitimate ESA letter services staff their phone lines with enough support agents to speak with customers who have questions or concerns. 

MMJDoctorOnline.com/ESA has extensive information about why people should consider an ESA, but does not have a lot of other content about the structure or format of the business. The website does not go into detail about the medical professionals and does not state customers will be able to actually speak with them. 

A valid ESA letter must come after an interview by a medical professional who determines if the ESA would be the right course of action. The lack of actual doctor contact raises questions about MMJDoctorOnline.com/ESA, especially since there is no listed proof the medical professional actually takes the time to review the answers a customer submits as part of the initial test. 

MMJDoctorOnline.com/ESA also does not make any references to an ESA letter being guaranteed for usage, or about the possibility of receiving a refund if an airline or landlord decides not to approve the letter. To the contrary, legitimate ESA letter websites often guarantee their letters to the point where refunds are issued if they are not accepted for any reason. 

Customer reviews about MMJDoctorOnline.com/ESA suggest the website does not use properly accredited medical professionals. Others have had trouble working with the website on getting answers for their issues. All of the above issues, coupled with negative customer reviews about MMJDoctorOnline.com/ESA, raise questions about the legitimacy of the entire operation. 


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USDogRegistry.com

According to the website of USDogRegistry.com, they can help dog owners register their service dog, emotional support animal (ESA), or therapy dog online. USDogRegistry.com writes how an emotional support animal can offer a wide variety of benefits to people, including peace of mind, a sense of purpose, stress relief, a boost in self-esteem, and the ability to live and travel with an owner for free.  

USDogRegistry.com says registration for dogs in a national database can occur after the completion of three steps. 

Step one includes the customization of a support ‘kit’ that can include extra tags, dog ID cards, and other resources. Customers are asked to just provide names for the pet so items can be printed. Next, customers receive a prompt to provide information for shipping. USDogRegistry.com promises all items will be received within seven business days after shipment. 

According to USDogRegistry.com, the ID cards and tags are high-quality items for animals. Dogs will be placed on the US Animal Registry for their entire lifetime, USDogRegistry.com says. Additionally, USDogRegistry.com promises customers they can receive a certified and signed ESA doctor’s letter via email within 24 hours. The website says this type of document allows working service dogs to be taken on airplanes and allowed into apartments without extra fees, restrictions, or additional pet deposits. 

Under USDogRegistry.com, ESA letters are separated into two different categories. An ESA travel letter, which allows emotional support dogs to travel on airplanes with their owner, costs $49, while a housing letter, which waves fees and other pet deposits for ESAs, costs $49. Customers can opt to purchase both letters for $69. USDogRegistry.com says each letter will come after an online evaluation by a properly licensed medical practitioner. They will make a decision to approve or deny a request for an ESA letter. 

USDogRegistry.com promises letters will arrive within one business day after being signed and approved.  The website says licensed medical professionals are available in all 50 states and will also include major travel forms for different airlines with the ESA travel letter. 

Despite the wide range of promises made on USDogRegistry.com, there are a few red flags that bring the website into question. USDogRegistry.com promises dog owners that their animals will be registered in the US Animal Registry. 

Right now, there is no legitimate ESA, service dog, or therapy dog database that exists. The ‘US Animal Registry’ is not a legitimate registry. 

Legitimate ESA letters are valid for use in apartments and on airplanes, and there is no reason to purchase two separate letters for travel and housing. There is also not any need for dog owners to purchase ID cards or special collars for their ESAs. All an ESA dog needs to be legitimate is for its owner to have a signed letter by a proper medical professional. 

Additionally, several reviews for USDogRegistry.com on the BBB’s website suggest the website is making false promises and offering illegitimate services. Several customers have written about excessive charges after going through the paperwork and registration process, while receiving documentation that is not legitimate in return. One complaint said the fake paperwork led to fines and a misdemeanor charge.  

Other customers have written USDogRegistry.com does not respond to requests for a refund, especially when items that were purportedly shipped never arrived. Still, others explain how they only received some items after making a purchase and did not receive any additional correspondence from USDogRegistry.com about the other items. 

There is no phone number or email on the USDogRegistry.com website for customers to respond too. The lack of a physical address also raises red flags, since doctors who are properly licensed and accredited to work with customers seeking documentation for an ESA need a physical address to work from. Customers on the BBB’s website also made notes about the lack of contact options for USDogRegistry.com. 

USDogRegistry.com does not provide any sort of background information about the medical professionals they have on staff and does not note about their locations. ESA letters need to be written and signed by a doctor in the same state that a customer with an ESA is seeking to live in. 

USDogRegistry.com does not have any clause on their website that says customers will receive a letter from a medical professional in the right location or offer any details about the specific type of medical professional that will actually sign the letters. 

The website also lacks information about the process a customer would go through if they are interested in an ESA letter. Customers need to be interviewed online or in-person by a medical professional, who then would issue a letter prescription if they approve the request.

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