At first glance, MMJDoctorOnline.com/ESA appears to be a medical marijuana website, but it also has a spinoff service called ‘ESA Doctor Online’ that appears to try and route customers to an ESA letter service.
According to the website, the service gives customers the ability to purchase pet ESA letters online. Customers are asked to complete an online exam to give medical professionals more details about their medical condition, pets, and reasons for wanting an ESA letter. Next, MMJDoctorOnline.com/ESA says a licensed medical professional will review the answers. If approved, the customer will then receive an ESA letter in the mail.
According to MMJDoctorOnline.com/ESA, an ESA letter gives people the opportunity to rent apartments without having to pay pet deposit fees. It also helps people travel with their ESA without having to worry about being removed from flights or forced to pay additional travel fees. The website says its ESA letter service starts from $99 per year for either a housing or travel letter.
MMJDoctorOnline.com/ESA says each service gives customers an ESA letter valid for one year. Customers who purchase the ‘combo’ plan for $149 each year can receive both an ESA travel and housing letter alongside an ESA ID card for their pet. MMJDoctorOnline.com/ESA says this combo option is the most popular package for customers.
On the website, MMJDoctorOnline.com/ESA writes how doctors are licensed in California, are compliant with HIPPA, and adhere to the Board of California guidelines. Licensed ESA doctors are available to evaluate letters on a 24-hour basis, according to the website.
MMJDoctorOnline.com/ESA says the application process will take just a few minutes and answers will be reviewed by the medical professional on a tablet or video conference, if requested. MMJDoctorOnline.com/ESA says customers do not have to pay the letter fee unless they are approved for an ESA, and customers are able to verify the letter by calling the phone number on the letterhead to get in contact with the prescribing physician. Customers who are interested in renewing their letter for an additional year are eligible for a discounted rate from MMJDoctorOnline.com/ESA.
There’s a few red flags when looking at the various services and options seen on MMJDoctorOnline.com/ESA. For example, the website notes how medical professionals are licensed in California – but claims they are able to offer ESA letters in all 50 states. ESA letters must be signed by a licensed medical professional that’s in the same state a customer is looking to live in with their dog.
The website does not have any notes that there are medical professionals who are properly licensed in other states besides California. Additionally, ESA letters are not offered in a ‘prescription’ format, like MMJDoctorOnline.com/ESA claims to offer. ESA letters are valid for one year but are not offered on a prescription basis.
The lack of a physical mailing address on the MMJDoctorOnline.com/ESA raises questions about the medical professionals the website claims to offer. Legitimate ESA sites offering valid letters must have a verified physical address to give licensed medical professionals a place to work legally.
Additionally, customers have noted how calls to MMJDoctorOnline.com/ESA go unanswered and are automatically sent to an answering machine. Most legitimate ESA letter services staff their phone lines with enough support agents to speak with customers who have questions or concerns.
MMJDoctorOnline.com/ESA has extensive information about why people should consider an ESA, but does not have a lot of other content about the structure or format of the business. The website does not go into detail about the medical professionals and does not state customers will be able to actually speak with them.
A valid ESA letter must come after an interview by a medical professional who determines if the ESA would be the right course of action. The lack of actual doctor contact raises questions about MMJDoctorOnline.com/ESA, especially since there is no listed proof the medical professional actually takes the time to review the answers a customer submits as part of the initial test.
MMJDoctorOnline.com/ESA also does not make any references to an ESA letter being guaranteed for usage, or about the possibility of receiving a refund if an airline or landlord decides not to approve the letter. To the contrary, legitimate ESA letter websites often guarantee their letters to the point where refunds are issued if they are not accepted for any reason.
Customer reviews about MMJDoctorOnline.com/ESA suggest the website does not use properly accredited medical professionals. Others have had trouble working with the website on getting answers for their issues. All of the above issues, coupled with negative customer reviews about MMJDoctorOnline.com/ESA, raise questions about the legitimacy of the entire operation.