RegisterServiceDogs.com is a website that claims to offer registration for people who have a service dog, emotional support dog, or a therapy dog. The site goes into extensive detail about the various benefits of each type of dogs and lists some of the ailments people might suffer from that can be mitigated or alleviated with the help of a support or therapy dog.
RegisterServiceDogs.com offers services related to the registration of service, emotional support animals (ESAs) or therapy dogs, and also claims to give customers the chance to verify the registration once an animal is entered into the database. Pet owners need to do their own work on their own time to secure an ESA letter and then determine the steps to add and include pets that they want to serve as an ESA. There are not any registries or databases available that do this type of work for a person automatically.
However, there is no current legitimate repository for service, therapy, or ESA animal registration that is available – raising questions about RegisterServiceDogs.com and the services they offer.
The website says it gives customers the option to customize registration kits with additional ID cards, extra tags, and other options. A big red flag for RegisterServiceDogs.com is a lack of any sort of information about ESA letters. The website just focuses on dog registration forms, which are not valid and will not be accepted by any landlord or airline official.
Legitimate ESA letters are issued by entities with a physical location that is home to licensed medical professionals who work for the organization, and are required to speak with prospective ESA letter holders before continuing the process. RegisterServiceDogs.com does make any sort of reference to this process on its website.
Additionally, RegisterServiceDogs.com does not have any physical location or phone number listed on its website for customers to call into. The only contact avenue is an online form, which raises more questions about the site’s intentions and motives. Legitimate ESA letter services list numerous contact methods, a physical location, and are very upfront about the type of staff working at the company and their credentials. RegisterServiceDogs.com does not have a staff listing and provides no qualifications or biographies for employees.
RegisterServiceDogs.com is also known by a new name called USDogRegistry.com. The practice of re-branding under a different domain name should be seen as suspicious, especially since the websites claim to offer services that are not codified as legitimate (registration for ESAs, service dogs, and therapy dogs). Instead of ESA letters, RegisterServiceDogs.com offers a variety of kits that include dog IDs and vests – items that are not needed and required. The only thing a person needs to provide the validity of their ESA is a legitimate letter, accessories like a pet ID or special collar will not have any sort of impact as a person tries to get pet fees and deposits waived.
The website makes reference to the ‘US Animal Registry,’ which is not a legitimate organization. Additionally, RegisterServiceDogs.com promises that registration is valid for the lifespan of the ESA. In contrast, legitimate ESA letters need to be renewed on a yearly basis, and RegisterServiceDogs.com makes no reference to this concept.
Kits on RegisterServiceDogs.com range in cost from $79 to $199 dollars, and make no reference or regard to an ESA letter, and instead note about a certificate. A certificate is not seen as a substitute for an ESA letter that needs to be signed by a legitimate medical professional that is located in the same state that a person is seeking to rent in. Medical professionals are also required to speak with customers via videoconference or in-person to gain information about a customer and their needs for an ESA letter. RegisterServiceDogs.com does not claim that people actually speak to a medical professional during the process of acquiring a certificate from the website.
RegisterServiceDogs.com also writes about how there are not any refunds on certificates or identification cards and does not make any reference to any sort of money-back guarantees. In contrast, the only return policy listed on the website is for the vests that are sold, and RegisterServiceDogs.com only claims they will exchange the item if a customer reaches out within 15 days of purchase. Due to the vague options for contact with website staffers, questions remain if this purported policy is actually adhered too.
Legitimate ESA letter websites usually offer a comprehensive money back guarantee and generous refund policies, especially if an ESA letter ends up not being accepted by a landlord or airline employee. The lack of these sort of clauses on RegisterServiceDogs.com should raise questions about the entire website and the operations the website claims to be running.